FAQ About FAQs
How long does shipping take?
Orders are processed within 24-48 hours. Standard delivery takes 5-7 business days, while express shipping takes 2-3 days.
Can I exchange or cancel my order?
Orders can be exchanged or cancelled within 24 hours of order placement. Contact [email protected] for any further queries.
Can I track my order?
Yes, once your order has been placed, you will receive a tracking number via email to monitor your delivery status.
What ingredients do you use in your skincare products?
We use natural ingredients like coconut oil, shea butter, tea tree oil, aloe vera and essential oils. All our products are free from harsh chemicals, parabens and other artificial fragrances.
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals.
Are your products vegan?
Yes, most of the products in our store are plant based. But please check the individual product descriptions for specific information.
What is Glowera's return policy?
We offer 10-day return policy. If you are not satisfied with your order, please contact us for a return or exchange.
How do I request a refund?
To request a refund, please email our customer support team ([email protected]) with your order number and details of the order. Refunds will be initiated after we receive and inspect the return.
I received a damaged product. What should I do?
We apologise for any inconvenience. if you receive a damaged product, contact our customer service team with a photo of your order along with your order number and we will arrange for exchange or refund at the earliest.
How can I determine my skin type?
We recommend consulting a dermatologist. our products are suitable for all skin types, but knowing your skin type will help you choose the best products as per your skin tone
How often do I need to use Glowera's products?
For better results, we suggest you to use our products in your daily skincare routine. specific products like masks, exfoliators etc can be used 2-3 times a week.
