FAQ About Maryam's project
Pulse is a tarrif plan and the pulse point is the additional value you get upon recharging your line or updating your data bundle. You can also use it to get your data bundle which means you can convert it into data and if your pulse point is not up to the data plan you can add it up with your airtime. Kindly dail *131*1#, select the type of data plan and afterward it will bring some option then click on pulse point if you will be using your point and if you point did not add up click on pulse point and airtime.
Hello there, you can get it done with the following steps;
Backup your contacts
Visit any MTN service center nearest to you.
Go along with your ID card
Request for a sim upgrade
Fill out the form given to you.
Submit your old SIM
You will be given a new one
Insert on your phone and enjoy!!
Hello, we are really sorry you're experiencing this, kindly go to the nearest MTN center to lodge complain
I am having issues trying to connect to the internet my data goes off and my sim card displays null most times.
Hi, we are really sorry you have to experience this but your sim card is not well fix in its place. Kindly check this and if it persist visit any of our center nearest to you, thank you
Hello, we are really sorry for this,we are making an update and an improvement on our customer service line in order to serve better. Kindly drop your questions here
I purchased airtime of 500 naira last night from my bank app, I haven't gotten the value I initiated kindly see to this.
Hi, we are sorry you get to experience this, this particular issue is from the bank when they notice you didn't get value for the request they will refund. Thank you
It has come to my notice if I subscribe my data plans with my airtime it doesn't carry much value than buying from your vendor (SME and corporate gifting), why is this so?
This occurrence is due to usage, data get exhausted when it has been used to surf the net. There are no preference to this, thank you.
I have been having instances where by my number will be dialed but I won't receive the call or at the other end they got a response that my phone is switched off and which is not?
Hi, we are sorry about this, this issues comes up when there are clashes of numbers we will see to this and stop the act. Kindly drop your number
Hello, at that very moment we are making an upgrade and improvement concerning the data receiving apps so as to serve you all better