FAQ About notfair.com
Create a FAQ page by going to Website > [Your website] > New page.
1. Enter the name of the page and slug.
2. Select the FAQ page type.
📌 Note: We display the eight most used page types for your nation based on your settings and add-ons. To see all available pages simply click on 'Show all page types'.
3. Select the checkbox to include the page in top nav or supporter nav.
4. Click Create Page at the bottom.Adding questions and answers
Once you click Create Page, you will be directed to Questions & subpages. You can navigate here at any time by clicking Website > [page name] > Questions & subpages.
To get started, click the New question button.
1. Enter a question that gets frequently asked in the box labeled Question.
2. Status: Select whether or not you'd like this to be published now, unlisted, etc.
3. Click Create question .
Once you click, you'll land on the Q&A page.
You'll see your question at the top of the page.
1. Enter any further question detail in the Question detail box. (Optional)
2. Enter your answer in the Answer box.
3. Question By: This will default to you as the author but you can select another person in your Nation if you wish.
4. Click Save Content when you are finished.
To add more questions you can visit Questions & Subpages > New question at any time and follow the steps above.
On your website it will look similar to this (depending on your theme):
An FAQ page is a time-saving customer service tactic that provides the most commonly asked questions and answers for current or potential customers.
Before diving into how to make an FAQ page, you need to know why having one is so important. There are so many reasons beyond improving the customer experience for perfecting your FAQ page. Keep in mind the importance of an FAQ page when developing your own e-commerce website so you can make sure it increases sales and not the other way around.Saves time
This reason might be the most obvious, but it’s a clear benefit of an FAQ page. Not only does the FAQ page save customers time, but it also saves employees time as well. Having an FAQ page ensures customers don’t have to sit on the phone for hours waiting for simple answers and employees don’t have to individually answer all questions.
Companies dedicate a large portion of their budgets to customer service teams. When these teams don’t have to focus on answering the frequently asked questions, they can serve other customer issues in a more timely manner.Earns trust
Information is available at the click of a button, but as we all know, information is not always true. Because of this, customers are more skeptical than ever before. They hunt for products by sifting through reviews, looking at the product on multiple websites, and doing price checking across the internet.
If your brand seems to understand the customer’s pain point and address it through a seamless user experience, the shopper will become a loyal customer.
One of the most common pain points is when shoppers are wondering something about a product or service and there’s no information addressing that question. The customers think to themselves, “I can’t be the only person who’s wondering this,” yet the answer is nowhere to be found. This is a surefire way to guarantee they close the window and go to your competitor’s website.
By creating a comprehensive FAQ page you can assure customers get the answer they need and keep shopping on your site.Provides new insights
It’s difficult to get into the head of a shopper. Some buy on impulse and others buy after thorough research. By tracking the clicks on your FAQ page you can gather insights about your product or service that you didn’t know before. You can then inform your product team of these insights. From there, the product team can make changes to improve the product or experience.
For example, if a dog collar company’s most clicked-on FAQ is, “how do I make sure my dog doesn’t slip out of the collar?” you’ll know that people are having issues or concerns about the collar staying on. The product team then might have to create a no-slip feature to ease this fear among potential customers.Drives internal page views
If you want your FAQ to be extremely thorough, which it should be, you can link to resources within your FAQ for your customers to find out more information. Whether you link to a blog that goes into more detail or a product page, this content helps the shoppers get the full story before making a purchase.
Having all of these resources also shows that you care about your customer's happiness, and it will make them stay on pages longer and explore other pages that they may have missed otherwise.Prevents negative reviews
When looking through negative reviews, there’s almost always one thing in common— the problem could’ve been avoided.
For example, there’s always anger and confusion around e-commerce return policies. These issues are easily avoidable with a comprehensive section about questions relating to returns on an FAQ page. Instead of directing people to a support line, direct them to the FAQs. They’ll be happy to find an answer and avoid the phone call.FAQs are good for SEO
In order to take full advantage of your FAQ page’s ability to improve website SEO, create one page with all of the questions and then link out to dedicated pages that answer each question in more depth.
Creating this web of connections will make search engines very happy, and when shoppers are googling questions about your product they will be directed to your dedicated page. Addressing these questions on separate pages will also help your URL appear when people are looking for answers about the competitors’ products or services.
Once you become a search result for a query about your competitor, you can convert these shoppers by directing them to your homepage or product page after they get the answer to their question.
- Using Search
- Sort your search results
- Filter your search results
- Only search titles
- Created by
- In page
- Recent pages
- Recent searches
- Using database search
- Database search vs. workspace search
- When you want to find something specific — either a page or a piece of content on a page — click the Search button at the top of your left-hand sidebar.
- You can also open search with shortcut cmd/ctrl + P (one of our most popular shortcuts!)
- cmd/ctrl + K also works, if your cursor is not focused on a block.
- Type your search term at the top of the search window. You'll also see your recently viewed pages and searches listed below so you can click to jump to one of them right away. This window is keyboard friendly, too, so you can use your arrow keys to scroll.
Tip: Hold cmd/ctrl while clicking any of these results to open in a new tab (web app) or a new window (desktop app)!Sort your search results
Once you search for something, you'll see the option to sort at the top left of the search window. Click the dropdown menu to reveal these sorting options:
- Best Matches (default): The most relevant results will be shown first. Pages that have been recently edited show up higher on the list, and page titles are weighted much higher than page contents.
- Last Edited: Newest First: Shows content that was recently edited by you or someone else in your workspace first.
- Last Edited: Oldest First: Shows content that was recently edited by you or someone else in your workspace last.
- Created: Newest First: Shows content that was recently created first.
- Created: Oldest First: Shows content that was recently created last.
You'll see the option to filter your search results underneath the input area.
By combining filters, you can refine your search results to find exactly what you're looking for!
Only search titles
If you turn this on, you'll only see results where your search term matches the title of a page. Any content inside of a page won't be considered.Created by
This filter limits search results to content created by one or more people in your workspace.Teamspace
This filter is visible in Plus, Business or Enterprise Plan workspaces and allows you to filter based on teamspaces that you have access to. Learn more about teamspaces here →In page
This filter search results to content included in the page (or pages) you select. Subpages contained within your chosen pages will also be included.Date
This filter limits search results to content that was created or edited within a chosen date range.
- Click the Date button to bring up a pop-up calendar menu.
- At the top, choose whether to filter by created date or last edited date.
- Using the calendar, choose a start or end date, or a specific range.
When you first open the search window, you'll see a list of pages listed under Recent Pages. These are all pages from your workspace that you've visited lately.
- To clear your history of recently visited pages, click Clear at the top right of the Recent Pages section in the search window.
When you search for something and there are 1 or more results, we'll save this search for later under Recent Searches in the search window.
- Click on any of the items under Recent Searches to quickly pull up that search term with any filters you applied in the past.
- If you search for the same search term again but with different filters, it won't be included twice under Recent Searches. We'll just update the filter criteria for that search term.
- To clear your history of recent searches, click Clear at the top right of the Recent Searches section of the search window.
- When you search for something in the database search bar, it will surface database entries that contain your search term in the page title or property values (but not the page contents).
- For example, if you search for "Urgent," your database will quickly filter to only display entries that contain "Urgent" in the title or property values:
- Database search will search for property values such as Status = In Progress or the names of database entries added in a relation column. Workspace search will not.
- Workspace search will search the content included inside database pages. Database search will not.