Afromobile payment procedures

FAQ About Afromobile payment procedures

Afromobile payment procedures Afromobile payment procedures
17 days ago | philiplongole

How can a user pay for subscription on Afromobile

1.    Open your Afromobile app

2.    Select any content category of your choice e.g. Tv

3.    Choose any TV Station of your choice

4.    You will be directed to a view subscription plans

5.    Select your preferred subscription plan

6.    Proceed to do a onetime registration of your details and proceed to payments

7.    You can select your preferred payment method cards or mobile money.

8.    Put your pin to allow the transaction to approve payment.

9.     Once payment is successful , you will be able to access the platform.

Afromobile payment procedures Afromobile payment procedures
17 days ago | philiplongole

Do i need data/Mbs to access afromobile after paying subscription?

Yes, you will will need an active data plan/ Mbs on your device or access to wifi to use the Afromobile App after paying subscription.

Afromobile payment procedures Afromobile payment procedures
17 days ago | philiplongole

Is Afromobile subscription automatic after expiry of an active bundle?

No, the user has control on subscription renewal at will. There wont be any automatic deductions from a subscriber when the bundle expires.

Inoder to renew your payment , the user has go through our payment procedure as highlighted in the FAQ

Afromobile payment procedures Afromobile payment procedures
17 days ago | philiplongole

what are the common errors associated with payment?

Card payment challenges and solutions .

  1. Error 903 (card not supported )

SOLUTION; please try any another card payment method, forexample use a different card.

2.payment failed 51(insufficient balance )

SOLUTION ; Kindly ensure you have sufficient balance on your account to handle the subscription plan you have selected .

3 Payment falied 54( expired card)

SOLUTION ; kindly renew your visa card with your respective bank.

4 Card not enrolled for 3D secure

SOLUTION ; Kindly contact your respective bank for 3D secured payment .

Mobile money ;

Payment failed

SOLUTIONS ;

Ensure you have entered the correct number and have sufficient balance on your mobile money account.

Ensure you are in possesion of the device with the SIM card in order to confirm payment with your MM PIN.

Afromobile payment procedures Afromobile payment procedures
17 days ago | philiplongole

What are the subscription plans for afromobile?

For User in Uganda the subscription plan are as seen below.

monthly UGX 5000

Weekly UGX 1500

Daily UGX 500

However, if you are in the diaspora (out of Uganda) your payment plan is as below.

SUBSCRIPTION PLAN

Monthly $2.99

Quarterly (3 months) $7.99

Annually (1 year) $34.99

 

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