Customer Relationship Management

FAQ About Customer Relationship Management

What is Customer Relationship Management?

CRM (Customer Relationship Management) are systems that help companies organize their relations with their customers. It is a very useful technology that keeps records of communication and makes reminders. 

What are the best CRM softwares?

It is not possible to rank much as the best in this regard, but a few software that are easy to use; 

  • Salesforce
  • HubSpot CRM
  • Scoro
  • Nimble
  • Capsule CRM

What are the benefits of CRM systems?

It helps in keeping track of customers. In a more transparent way, there will be relationships that everyone knows. In this way, communication with everyone is recorded.

Thanks to a system with all communication and data flow, the workflow comes easier and faster.

In addition, considering sales to customers and agreements with customers facilitates the follow-up of sales. This helps increase in sales over time. 

What are the types of CRMs?

There are three main types of CRMs. These are;

  • Analytical,
  • Operational,
  • Collaborative.

How to increase sales with CRM?

First of all, since sales are tracked transparently, over time the company will have a better understanding of sales.

In time, thanks to this understanding, there will be a chance to understand customers better. Thus, it will be understood which products or services customers are most interested in.

Being in constant contact with customers who have purchased a service or product and giving them discounts from time to time can be another strategy. 

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