FAQ About Enterprise Resource Planning

ERP systems can track a wide range of key performance indicators (KPIs) across various functional areas of an organization. Some of the key performance indicators that ERP can help track include:

Financial KPIs:

• Revenue
• Gross Profit Margin
• Operating Profit Margin
• Net Profit Margin
• Return on Investment (ROI)
• Return on Assets (ROA)
• Accounts Receivable Days
• Accounts Payable Days
• Working Capital
• Cash Conversion Cycle

Inventory and Supply Chain KPIs:

• Inventory Turnover Ratio
• Fill Rate
• Order Cycle Time
• Perfect Order Rate
• On-Time Delivery
• Supplier Lead Time
• Stock-Out Rate

Sales and Marketing KPIs:

• Sales Revenue
• Sales Growth Rate
• Customer Acquisition Cost (CAC)
• Customer Lifetime Value (CLV)
• Customer Churn Rate
• Customer Retention Rate
• Marketing Return on Investment (ROI)
• Lead-to-Conversion Rate

Manufacturing and Production KPIs:

• Overall Equipment Effectiveness (OEE)
• Production Cycle Time
• Scrap Rate
• First Pass Yield (FPY)
• Production Schedule Attainment
• Downtime Percentage

Human Resources (HR) KPIs:

• Employee Turnover Rate
• Employee Satisfaction Score
• Training Hours per Employee
• Absenteeism Rate
• Time to Fill Open Positions
• Employee Productivity

Project Management KPIs:

• Project Schedule Variance
• Cost Performance Index (CPI)
• Schedule Performance Index (SPI)
• Project Profitability
• Project Return on Investment (ROI)

Customer Service and Support KPIs:

• Customer Satisfaction Score (CSAT)
• First Contact Resolution (FCR) Rate
• Average Response Time
• Average Resolution Time
• Customer Complaint Rate

Quality Management KPIs:

• Defect Rate
• First-Time Fix Rate
• Customer Returns Rate
• Non-Conformance Rate

Environmental and Sustainability KPIs:

• Energy Consumption
• Greenhouse Gas Emissions
• Water Usage
• Waste Reduction Rate