FAQ About Galería Canalejas
What is the max seating for restaurants, in an open dining area and private rooms?
The VIP private lounge can sit up to 40 pax or 70 pax if it is a standing cocktail format. As for the Galería Canalejas Café, it can sit up to 78 pax, or 117 for a standing cocktail format. Galería Canalejas also has their Food Hall that can sit up to 120 pax (depending on the restaurant), or 200 pax if it is a cocktail format.
Guests usually likes to check in advance if the boutique has specific items/collections that they are looking for. Can they do that with Galería Canalejas, and can the boutique keep/book the items for the guests?
Yes, this can arranged. Please get in touch with Ms. Leslee Ann, the Concierge and Customer Service Manager at Galería Canalejas, for assistance. She can be contacted at her phone +34 690 998 573 or via her email [email protected].
Is Galería Canalejas open during big holidays like Christmas and New Years?
Galería Canalejas only closes 4 days a year, which are on:
- 1st of January (New Year's Day)
- 6th of January (Three Kings' Day)
- 1st of May (Labor Day)
- 25th of December (Christmas Day)
For the rest of the year, Galería Canalejas are open as per the usual hours as below:
Boutiques: Monday to Saturday 10:30 - 20:30 // Sunday 12:00 - 20:00
Food Hall: Sunday to Thursday 12:00 - 00:00 // Friday & Saturday 12:00 - 01:00
Does Galería Canalejas offer any fine watches aftercare? How does this work and is there a warranty period?
Brands like Cartier, Rolex, and Omega have this service available in house.
Engraving and personalization services - usually it is for what type of goods?
Isolée usually gets this request in their Perfumery & Cosmetics area. Brands like Guerlain or La Bouche Rouge have a desk on the first floor where guests can engrave their name initials or even short wordings. Dior also offers this service to some of their bag collection. Giorgio and Zegna also offers personalization services on their men shirts.
Once the tax refund is completed in Galería Canalejas, does the guests still have any process for this at the airport?
If the residence of your guests is outside the European Union, they may (subject to certain conditions), obtain a refund of the Value Added Tax (VAT) charged on the goods that they purchased during their stay in Spain.
The boutique the guests purchase goods from will provide them a DIVA form, which can be validated at the DIVA interactive terminals at the airports. Once successfully validated, guests then can proceed to the tax free operator (located on the other side of the security control).
Please refer this document for more information. Or here is a step by step guide to refer to.
