FAQ About Hyundai Half Marathon - BIB pick up
01. Where can I pick my BIB and participation kit?
The BIBs and participation kits will be delivered at the Seaside Sport Expo at the Sala Tejo - Altice Arena. Runners must go to the Expo/Parque das Nações area, reach the iconic Altice Arena, and follow the signs.
02. When can I pick up my BIB and participation kit?
The Seaside Sport Expo will be open Thursday (03.10), Friday (04.10), and Saturday (05.10), from 10h00 am to 08h00 pm.
No BIBs or participation kits will be delivered on the race day.
03. What do I need to pick up my BIB and my participation kit?
To pick up their BIBs and participation kits, runners just need to present the PDF sent by email with their BIB number and a Bar Code at the bottom.
Runners who didn't find their PDF can visit the "Solutions" booth and ask for it. It will delivered on the spot.
04. Who can pick up my BIB and participation kit?
The BIBs and participation kits can be picked up by the runners themselves or by another person presenting the PDF sent by email. The PDFs can be shown printed or directly from a mobile phone.
05. What do I get with my participation kit?
All the participants will receive a personalized BIB (please don't forget to pick up the safety pins to attach the BIB to your t-shirt), an official t-shirt (runners must choose their t-shirt size when picking it up), a sports bag, an exclusive bag for the bag drop service, and other offers from sponsors.
After opening the t-shirt package, it's not possible to change!
Q1. I won't be able to arrive on time to pick up my BIB, what can I do?
If a runner isn't able to pick up his/her BIB and participation kit on time, he/she can ask someone to pick it up for him/her (the person only needs to present the PDF sent to the runner). If the runner knows nobody, he/she can send a message to [email protected] and the organization will try to find a solution, but there's no guarantee it will be possible.
No BIBs or participation kits will be delivered on the race day.
Q2. I didn't pick up my BIB and participation kit on time, is it possible to receive it later?
If a participant doesn't pick up the bib and the participation kit within the set time, won't be able to pick them up later.
Q3. Can a runner receive its BIB and participation kit by mail?
No BIBs or participation kits are sent by email. They must be picked up at the Seaside Sport Expo at the Sala Tejo - Altice Arena.
Q4. When do I choose my t-shirt size, and what sizes are available?
The t-shirt size is chosen at the Seaside Sport Expo at the Sala Tejo - Altice Arena when picking it up. The sizes available are S, M, L, XL, and XXL.
Q5. The t-shirt I picked up is too small or too big, can I change it? How?
Only if the t-shirt package is still closed, if the t-shirt package is opened it's not possible to change it.
Q6. I picked up the wrong BIB, what can I do?
If a runner picked up the wrong BIB he/she must go back to Seaside Sport Expo and ask to change BIB. If not possible, the runner must use the BIB and, after the race, send a message to [email protected] and ask to associate his/her information to the BIB used.
Q7. Is it possible to buy the t-shirt or the participation kit without running?
The participation kit and the race t-shirts are an exclusive offer to registered runners and are not sold separately from the race registration.
Q8. Do I have to present a medical certificate to participate at the race?
Runners don't need to present any medical certificate to participate in the race. When registering for the race, runners assume the responsibility for their health, and the preparation to participate.
