FAQ About For hosts: Getting paid and account balance

When your guest pays for your event, a portion of that payment (after payment gateway fees and service fees are deducted) is added to your account balance as an unvested fund, which is deposited on the platform. Generally, an unvested fund becomes a vested one in 5 days (120 hours) after your event/session/occurrence ends. However, a guest can decide to make it available to you sooner or to dispute it and make that fund hold on the platform.

Currently, we only support Stripe.com as our payment service provider. You need to claim your vested funds and the platform will transfer your requested vested funds to your account on Stripe.com. Then you can request to pay your funds out to your bank account on Stripe.com. Please note that you need to link your bank account with Stripe.com.

Stripe.com is our sole payment service provider at this moment. If you don’t have an account on Stripe.com, you need to apply for one as we can only send your vested funds to your account on it.

Actually, we don’t charge an additional payment gateway fee. We use Stripe.com as our payment service provider, and you need to pay Stripe.com’s transaction fee for each transaction. Currently, Stripe.com’s transaction fee is 2.9%+30c in the US.

We charge an additional 5% as our platform service fee.

It’s the accumulated forecasted amount of your funds on the platform, including all vested funds as well as unvested funds. It also represents the accumulated estimated revenue in your account.

It’s the accumulated amount of your vested funds on the platform, including those that have been claimed. It represents the accumulated solid revenue in your account.

It’s the accumulated amount of your funds that has been transferred to your Stripe.com account.

It’s the total vested funds that haven’t been claimed. Actually, it’s calculated by the total vested amount minus the total claimed amount.

No, you can decide the amount you want to claim. We also recommend you reserve a little bit of funds in your account if you have an ongoing event running on the platform, and then collect them all when all the events are finished.

No, there isn’t a limit for claiming your funds. However, for suspended accounts, the function of claiming funds may also be suspended. Please note that we don’t charge an additional fee for transferring your funds to your account on Stripe.com, but we can’t control the service fees on Stripe.com or the bank at the end.

When you claim funds, the amount you requested is transferred to your connected account on Stripe.com, and you can request a payout to your bank account there. All your claimed fund records are listed there.

Your funds for all events, including vested and unvested, are listed in the hierarchy there. For a multiple-session event, you can see detailed funds for each session. For a recurring event, detailed funds for each occurrence are also listed. On the last fund balance page of each event, it is listed by order. In the order details of every order, the total amount, the transaction and service fees, and the funds to the host are listed there.

No. Although the total amounts of vested and unvested funds are listed by event, you can’t claim your funds by each event. However, you can do as follows if you desire: First, when an event is completed, check if all unvested funds have become vested, and then claim the amount exactly the same as the total vested funds for that event.