FAQ About LocaHelp
How do I get a refund?
LocaHelp offers a full refund for requests made within 14 days of payment, provided that the service has not been used.
To proceed with the refund, please send the following information to [email protected] so we can quickly locate your transaction:
- The email address you used to sign up
- A copy of your receipt (including merchant name, transaction number, payment date, and amount)
- A brief reason for your refund request – your feedback is truly valuable to us
We will process your refund as soon as possible after verifying the provided information.
Thank you for your patience and understanding!
Customer Service Hours: Monday – Friday, 9:00 AM – 6:30 PM (UTC+8)
