FAQ About Localits
How do I get a refund?
⚠️ Important – An open dispute triggers an automatic order lock by the payment provider.
As long as it remains active, their system can block the refund from completing — so even though we've processed it, the funds may not reach you until the lock is lifted.
If you have one, please withdraw it and send us proof — so we can confirm the refund status with the payment channel.
How we process refund requests
We will handle your refund request within 24 business hours, based on the following terms:
● 70% refund – if requested within 24 hours of payment
● 50% refund – if requested after 24 hours but within 7 days
● 30% refund – if requested after 7 days but within 30 days
● No refund – if requested after 30 days
⚠️ Trial services cannot be refunded once used.
How to request a refund
To proceed with your refund, please email us at: [email protected]
Include the following information:
1. Account email – Make sure this is the email address used to log in. (Note: "No record is associated with this email address" may appear if incorrect.)
2. Receipt showing:
● Merchant Name
● Merchant Transaction Number
Once we verify the information, we will process your refund as soon as possible.
Service hours: Mon-Fri, 9:00 AM – 6:30 PM (UTC+8)
