FAQ About Looknum

We will deal with the refund request within 24 hours on business days based on the terms set out below:

1. A full refund will be made if a refund request is made within 24 hours of payment.

2. 70% of the paid amount will be refunded if the payment has been completed for over 24 hours but within 7 days.

3. 50% of the paid amount will be refunded if the payment has been completed for over 7 days but within 30 days.

4. No refund will be made if the payment has been completed for over 30 days.

Please note that the trial can't be refunded if the service has been used.

If you would like a refund, please email us with the following required information via [email protected]

Here is what we need:

1. The user account on Looknum. (The email address you entered to make the trial)

2. A receipt with the merchant name, order number, payment time, and the amount.

3. The last four digits of the master card you used to make the payment.

4. The reason why you want to make a refund. Your feedback is vital to us!

We will refund you as soon as possible after we check the above information is correct.

Thanks for your patience!

Our service time: Mon-Fri, 9:00 am - 6:30 pm (UTC+8)