FAQ About T-shirts

A refund policy, also known as a return policy, is a document that informs your customers about how your company deals with refunds or returns of the products you’re selling. A company’s policy on returns is completely discretional, meaning there is no legal obligation to offer refunds or returns. That said, almost all retail companies offer some form of return because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. Most often, you can find a return policy online on a company website and on a purchase receipt.

A return policy is not required by law like a privacy policy. However, almost all retail companies offer some form of returns because it creates fairness (e.g. if a product is defective) and builds trust between a seller and a buyer. It is considered a best business practice to offer returns, and customers may or may not choose to shop at your store based on your return policy.