FAQ About Refund

To process a refund, follow these general steps:

Access the refund function on the payment terminal.

Click the history tab on the app, select the transaction verify the transaction details such as the original transaction amount, transaction ID, or reference number.

Click refund and specify the refund amount option

Follow the prompts on the terminal to complete the refund transaction.

Provide the customer with a refund receipt as proof of the refund.