FAQ About FTOUCH
which is device using to install ftouch application?
Only Android device is using to install ftouch application.
Why Is Ftouch application is not working Repeatedly?
Kindly ensure that your mobile phone has network connectivity. (mobile data is switched on and flight mode turned off).
In case you are still facing issues, you can uninstall app and again install app then check.
How to logging in the Ftouch app?
follow the below mention step:-
- Install app in your mobile device.
- Allowed all the permissions for the app.
- Enter your login id and password.
- Enter Pincode number then open the app.
why is getting message "username or serial number is invalid." When user login to the app?
This message show due to change the device. so kindly reset your login id then login.
when open the app, Repeatedly required to grant permission like Battery optimization, accessibility service, auto start etc?
Only once time do this setting:-
On your phone, open the Settings app
- Selected battery option --> choose high background power consumption.
- Selected ftouch 5g and flag is enable.
why is getting message " action detail mismatch. Please be in office to check in. failed attempts." when user is enable the check-in flag to the app?
Check required basic things:-
- Check the network connectivity.
- logout app after again login then check.
- Check location and GPS.
- Try 2-3 times foe 5-10 minutes interval.
what are do if employee not showing distributed case?
Follow the below mention step:-
- Go to the allocation tab.
- Apply filter otherwise click the (-->) button.
- Automatically navigate page customers , then click sync() option.
- Wait for complete this process then case are showing accordingly retail and credit card tab .
