FAQ About For hosts: Top-up account balance
I top-up my account. However, after that, I decided there was no need to cancel the order or event. Can I get my money back?
Yes, but the transaction fee charged by the payment gateway is non-refundable. That is, you can only claim the amount you deposited into your account back onto your card, not including the transaction fee you paid when you top-up. By the way, to prevent fraud, the funds you deposit into any account will be held for 24 hours as a settling fund and then for 7 days as a reserved fund. Finally, it becomes a vested fund and can be claimed at any time.
