FAQ About For hosts: Top-up account balance

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2 years ago | nelsonhuang

What is a settling fund? What is a reserved fund?

When you do a top-up, it takes 24 hours to settle the fund. Before it is settled, the fund is deposited as a settling fund. After 24 hours, that fund becomes a reserved fund, and it is reserved to refund orders or pay for the original transaction fees of orders. If the reserved fund is not used in 7 days, it will become a vested fund and is ready to be claimed back at any time.

Other Questions About For hosts: Top-up account balance

Do I need to top-up before canceling an order/event?
I would like to top-up $100 to my account. Why do I need to pay more than $100?
I would like to top-up some funds to my account for future use. Can I do it?
I received my credit card statements, and found my credit card was charged more than the amount I deposited into my account. I understand the charge may include some fees. Is there a charge record for my reference?
I top-up my account. However, after that, I decided there was no need to cancel the order or event. Can I get my money back?
What is a settling fund? What is a reserved fund?
What is your top-up transaction history?
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