FAQ About Localizer

We process refund requests within 24 business hours under the following conditions:

• 30% refund – if the payment was completed within the last 30 days
• No refund – if the payment was completed more than 30 days ago

⚠️ Refunds are not available for trial periods.

How to submit a refund request:

You can request a refund in either of the following ways:

• Use our self‑service portal: MakeHelp
• Email us at [email protected] with the required details

What information do I need to provide?

Please include the following when submitting your request:

1. Your Localizer account email (the email address used to bind to Localizer)

2. A copy of your receipt showing:

• Merchant name
• Order number
• Payment date
• Amount

3. The last four digits of the card used for payment

4. The reason for your refund request (your feedback helps us improve)

What happens next?

Once we verify the information, we will process your refund promptly. You will receive a confirmation email once the refund is completed.

Our service hours:

Mon – Fri, 9:00 AM – 6:30 PM (UTC+8)