FAQ About Ralph Lauren
What is Ralph Lauren's return policy?
Ralph Lauren's return policy allows customers to return most merchandise within 60 days of the purchase date for a full refund or exchange. To be eligible for a refund or exchange, the item must be in new, unworn, and unused condition, with all tags and labels attached.
Customers can return items purchased online or in-store, although certain restrictions may apply to certain products or promotions. If a customer wants to return an item purchased online, they can either return it by mail or bring it to a Ralph Lauren store for a refund or exchange. Customers who choose to return an item by mail must follow the instructions provided on the packing slip or online return portal.
If the item being returned was purchased with a gift card or e-gift card, the refund will be issued back to the original gift card or e-gift card. If the item being returned was purchased with a credit card, the refund will be issued back to the original credit card used for the purchase.
It's important to note that certain items, such as personalized or monogrammed items, final sale items, and gift cards, are not eligible for return or exchange. Additionally, Ralph Lauren reserves the right to refuse returns or exchanges that do not comply with their return policy.
