FAQ About Solace cosmetics
Is this product authentic?
All products sold by Solace Cosmetics are authentic and arrive in its original packaging (unless explicitly stated in the product listing).
Are you getting this product back in stock?
We can offer you the greatest products at the best prices because we only purchase the highest-quality items at the best prices. Unfortunately, this means that things will occasionally be out of stock, but don't worry—our purchasing team is working hard to locate the products.
Unfortunately, we are unable to provide you with a specific time frame for when items will be back in stock.
Please get in touch with us if you need your next beauty purchase immediately or if you have a specific need.
How do I know my personal information will be protected on the site?
How do I track my orders?
To check the progress of your order, go to Track my order and enter your order number. All you need is the order number and the email address you used to place the order.
You can log in to view your entire order history if you registered an account.
Your shipment and delivery notification emails also provide a direct link to order tracking information.
The absence of a tracking number indicates that your order has not yet shipped. Orders normally ship within 1-2 days of placement, but occasionally our team needs a bit more time due to high volume or terrible weather. If you need additional help tracking your order or have any queries, Customer Care is happy to help. Call +63924047939 or email us to get in touch.
How do I change or cancel my order?
Contact us within one hour of placing your order via our email and number, [email protected] / +639274047939, and we will do our best to accommodate your request.
IMPORTANT: Our customer service team operates between 11am – 11pm.