FAQ About FAQs

You can file a complaint over the phone, yes. Simply give 9099996398 a call and ask about your issue. You will receive a complaint number on your email after 15 to 20 minutes.

Yes, simply call and ask, being sure to include other details like the person's name and/or email address.

Yes, you can. Just raise a complaint via the Web, email, phone, or walk-in. Complaints are automatically assigned to departments as per your requirements.

The TMA Helpdesk answers customer queries and resolves all issues.

A help desk is a department within an organization that uses a software tool to provide technical support to employees or customers. Help desks are primarily of two types: internal help desks and external help desks.

• Internal Help Desks are designed to offer support services to employees or members within an organization. These desks focus on resolving technical issues, providing IT support, and answering queries related to internal tools, software, and infrastructure. The aim is to ensure smooth operational flow and to assist employees in overcoming challenges that might hinder their productivity.
• External help desks are support center that provide assistance, guidance, and problem-solving services to external customers or clients. These desks typically handle inquiries, support requests, and technical issues from users who are not part of the organization running the help desk. The focus is on supporting products or services offered by the organization to its customers.

A ticket (also sometimes referred to as a case) is a term used to describe a specific customer request, issue, or complaint. Ticket management is the process of managing the life cycle of a ticket from its initial submission to its resolution.

• Go to https://tma.raiseaticket.com Helpdesk page
• Click On Sign Up at top right side

• Enter Details
• Click Sign Up

• Click On Login
• Enter an email ID and Password

You can now access the TMA Helpdesk Portal with that.

Yes, you can. After logging in, you can view all of your tickets on the home page.