FAQs

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FAQs FAQs
20 days ago | themediaant

Will I be able to complain by phone?

You can file a complaint over the phone, yes. Simply give 9099996398 a call and ask about your issue. You will receive a complaint number on your email after 15 to 20 minutes.

FAQs FAQs
20 days ago | themediaant

Can I raise a complaint for another person?

Yes, simply call and ask, being sure to include other details like the person's name and/or email address.

FAQs FAQs
20 days ago | themediaant

Can I complain about another department like finance or technology?

Yes, you can. Just raise a complaint via the Web, email, phone, or walk-in. Complaints are automatically assigned to departments as per your requirements.

FAQs FAQs
20 days ago | themediaant

What does the TMA Help Desk do?

The TMA Helpdesk answers customer queries and resolves all issues.

FAQs FAQs
20 days ago | themediaant

What is a help desk?

A help desk is a department within an organization that uses a software tool to provide technical support to employees or customers. Help desks are primarily of two types: internal help desks and external help desks.

  • Internal Help Desks are designed to offer support services to employees or members within an organization. These desks focus on resolving technical issues, providing IT support, and answering queries related to internal tools, software, and infrastructure. The aim is to ensure smooth operational flow and to assist employees in overcoming challenges that might hinder their productivity.
  • External help desks are support center that provide assistance, guidance, and problem-solving services to external customers or clients. These desks typically handle inquiries, support requests, and technical issues from users who are not part of the organization running the help desk. The focus is on supporting products or services offered by the organization to its customers.
FAQs FAQs
20 days ago | themediaant

What is a ticket?

A ticket (also sometimes referred to as a case) is a term used to describe a specific customer request, issue, or complaint. Ticket management is the process of managing the life cycle of a ticket from its initial submission to its resolution.


FAQs FAQs
20 days ago | themediaant

How can I access my help center portal?

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  • Enter Details
  • Click Sign Up

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  • Click On Login
  • Enter an email ID and Password

You can now access the TMA Helpdesk Portal with that.

FAQs FAQs
19 days ago | themediaant

Can end users view tickets in the Help Center?

Yes, you can. After logging in, you can view all of your tickets on the home page.

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