FAQ About Tracker
How do I unsubscribe?
If you wish to unsubscribe from our services, we offer two methods for your convenience:
Method 1: Unsubscribe via the Help Window
- Access the Unsubscribe Help Window by clicking on the following link: Unsubscribe
- Send the keyword "unsubscribe" in English and follow the prompts in the window to automatically input the necessary information for the system to process your unsubscription request.
- Once the unsubscription is completed, you will receive an email notification confirming the cancellation of your subscription.
Method 2: Self-Unsubscribe via our Website: Tracker
If you prefer to unsubscribe manually, please follow these steps:
To unsubscribe, please log in to the web and go to the billing page to do so: Tracker
For users who access Tracker on a mobile device:Click on the fifth icon to go to the Settings page- Click on "Account" - Click on "Billing"
Click on the button in the upper right corner - Click on "Account" - Click on "Billing"
If you encounter any difficulties during the unsubscription process or need any more help, please do not hesitate to contact our support team at [[email protected]].
We appreciate your support and feedback as we strive to improve our services continuously.
Our service time: Mon-Fri, 9:00 am - 6:30 pm (UTC+8)
