FAQ About PDFEdita

PDFEdita processes eligible refund requests within 24 business hours, provided the service meets the conditions outlined below and has not been used.

Refund Eligibility Policy

● A 30% refund will be issued if the payment was made within the last 30 days and the service has not been accessed.

● No refund is available for payments completed more than 30 days ago, or if any service features have been used.

● Refunds are not applicable to trial periods or orders where service usage has been recorded.

To proceed with the refund, please send the following information to [email protected] so we can quickly locate your transaction:

1.  Account Email: The email address used to log in to your PDFEdita account.

(Note: An incorrect email may result in "No record found.")

2.  Payment Receipt: A copy of the receipt showing the merchant name, transaction number, date, and amount.

3.  Last 4 Digits of Payment Card: The last four digits of the card used for the transaction.

4.  Reason for Refund: A brief explanation to help us improve our service.

We will process your refund as soon as possible after verifying the provided information.

Thank you for your patience and understanding!

Customer Service Hours: Monday – Friday, 9:00 AM – 6:30 PM (UTC+8)