FAQ About Zara
What is Zara's exchange policy?
Zara's exchange policy allows customers to exchange products within 30 days of the purchase date, either in-store or by mail. Here are the key details of the exchange policy:
Eligibility: Customers can exchange products that are in their original condition and with their tags attached. Final sale items cannot be exchanged.
In-store exchange: Customers can exchange products in any Zara store by presenting the original receipt or order confirmation email. If the customer exchanges a product for a more expensive item, they will need to pay the difference in price. If they exchange for a less expensive item, they will receive a refund for the difference.
Mail exchange: Customers can exchange products by mail by following the instructions included in the package. The package should include the product, the original receipt or order confirmation email, and the completed exchange form. Customers are responsible for the cost of return shipping, but Zara provides a pre-paid label for the new product to be shipped to the customer.
Refunds: Zara does not provide refunds for exchanges. If a customer wants a refund, they must return the product and then make a separate purchase for the new product.
