FAQ About LoveTrackers
How to Start Sharing Locations?
LoveTracker is a consent-based location sharing app designed for families and trusted circles. You can only see someone's location after they accept your invitation and agree to share.
Step 1: Invite a friend or family member
1. Open LoveTracker and allow location access.
2. Tap the Friend icon (second from the left at the bottom).
3. Tap the "+" button in the bottom‑left corner.
4. Copy the invitation code and share it with your friend.
(You can share it any way you like — via text, email, or even tell them directly.)
Step 2: Your friend accepts the invitation
1. Your friend opens LoveTracker and allows location access.
2. They tap the Friend icon, then the "+" button.
3. They enter the invitation code you sent.
✅ That's it. Once both sides complete these steps, you'll see each other's live locations on the map.
⚠️ Important to Know
● Location updates only happen when the app is open and sharing is enabled.
No updates occur when the app is closed or location permission is turned off.
If your friend's location still isn't showing after they enter the invitation code, the most common reason is that they haven't granted LoveTracker permission to access their location on their device.
How to fix it:
Ask your friend to go to their device Settings (the system settings on their phone, not the app settings):
Settings → Apps → LoveTracker → Permissions → Location → Allow
Once location access is re‑enabled, their location should appear.
💡 Need More Help?
If you're still having trouble, feel free to reach out to us at [email protected] — we're happy to guide you through it.
Our working hours:
Mon – Fri, 9:30 AM – 6:30 PM (UTC+8)
We'll get back to you as soon as possible during business hours.
How to View History Routes?
You can review your own location history, as well as the locations your friends shared with you during the time they had sharing enabled.
Steps:
1. Tap the History icon (third from the left at the bottom of the screen).
2. Swipe or scroll to select the date you want to view.
3. Tap "Check Details" to see the location information for that day.
💡 Need More Help?
If you're still having trouble, feel free to reach out to us at [email protected] — we're happy to guide you through it.
Our working hours:
Mon – Fri, 9:30 AM – 6:30 PM (UTC+8)
We'll get back to you as soon as possible during business hours.
How to Set Up or Change Your Account Information？
You can update your account details — such as your login email, password, profile photo, and display name — at any time.
Steps:
1. Tap the "User" icon (the last icon at the bottom of the screen).
2. Select "Change Your Account Information".
3. Set your login email and password
Enter your email address and choose a password. This will be the email you use to log in to LoveTracker.
4. Add your profile photo and display name
Upload a photo as your avatar and enter the name you'd like your friends to see on the map.
5. Tap "Continue" to save your changes.
💡 Need More Help?
If you're still having trouble, feel free to reach out to us at [email protected] — we're happy to guide you through it.
Our working hours:
Mon – Fri, 9:30 AM – 6:30 PM (UTC+8)
We'll get back to you as soon as possible during business hours.
How to Delete Your Account?
If you no longer wish to use LoveTracker, you can delete your account directly from the app.
Steps:
1. Tap the "User" icon (the last icon at the bottom of the screen).
2. Scroll down and tap "Delete Account".
3. Confirm your choice when prompted.
⚠️ Please note: Deleting your account is permanent. All your data, including location history and friend connections, will be removed and cannot be recovered.
💡 Need More Help?
If you're still having trouble, feel free to reach out to us at [email protected] — we're happy to guide you through it.
Our working hours:
Mon – Fri, 9:30 AM – 6:30 PM (UTC+8)
We'll get back to you as soon as possible during business hours.
Widget Functions Guide
Location: First icon in the top‑left corner.
Tap this icon to take a screenshot of your current location‑sharing page. The image will show the approximate locations of both you and your friend(s).
After taking the screenshot, you can:
● Tap Download to save it to your device.
● Tap the Share icon in the top‑right corner to send the screenshot to a friend.
Location: Second icon in the top‑left corner.
Use this feature to send a pre‑set status message to your friend, letting them know your current situation without typing.
How to use it:
1. Tap the Quick Status icon (second from the left at the top).
2. Select the friend you want to notify.
(If your friend list is empty, please send an invitation code first. See "How to Start Sharing Locations?" for details.)
3. Choose one of the status messages to send
Once selected, the message will be sent immediately to your friend.
💡 Need More Help?
If you're still having trouble, feel free to reach out to us at [email protected] — we're happy to guide you through it.
Our working hours:
Mon – Fri, 9:30 AM – 6:30 PM (UTC+8)
We'll get back to you as soon as possible during business hours.
