FAQ About Retailer

Retailer
11 months ago | ryan

How do i reach out to the ModenX team ?

You can reach out to the ModenX team, by filling out the support form under the support tab in the main side bar menu. You could also write to us directly on the email id mentioned within the support page. Be rest assured with both modes of communication our team will respond and reach out to you within 24Hrs.

Retailer
11 months ago | ryan

How do i change my email address ?

Please note once you have signed up, your email id will not be editable nor will you beable to change it. So please make sure you carefully sign up with the right email address.

Retailer
11 months ago | ryan

How do i change my password ?

Click the main side bar menu -> select settings -> select the editable pencil tool in your password box -> feed in your current password and fill in your new password -> confirm and save changes. Your password is now updated.

Retailer
11 months ago | ryan

How do i upload my brand logo ?

Head to the settings page which you will find under the main side bar menu, or click on the image icon next to your brand name on the main home screen. Select the option "Choose File" and upload your brand image by adhering to the specifications.

Retailer
11 months ago | ryan

How do i check my Billing History & Membership Details ?

Head to the settings page which you will find under the main side bar menu, click on the tab "Billing and Membership Details". This will give you an overview of your [ Past Payments, Ongoing Membership/Subscription Plan & Bank Account Details ] with ModenX.

Retailer
11 months ago | ryan

How do i know whether i am a Global Administrator or Branch Administrator ?

There are two ways to find out incase you are not aware of who was the first person to register an account under your brand.

  1. Head to the settings page which you will find under the main side bar menu, click on "Store Branch and User List".
  2. If you are a Global Administrator you will notice "All Stores" as the page header with the store that you have registered the account under having a "Gold Star" next to its name. At the same time you will also have details of all other participating stores under your brand name and their various locations.
  3. If you are a "Branch Administrator" you will notice " Your Store" as the page header with all necessary information about your store visible to you. Note : Branch Administrators do not have access to details of other stores within the brand.
Retailer
11 months ago | ryan

What is the functional difference between a Global Administrator and a Branch Administrator ?

Global Administrator :

  1. They have control over the entire brand account and all its stores across the country. The person incharge will be the one to sign up to this account. The Global Administrator role is directly given to the person who first signs up with ModenX from the brand.
  2. They have the power to "Add" and "Delete" stores from this account in the settings page under "Store Branch and User List".
  3. They can also "Add" and "Delete" users under each branch registered.
  4. Upon adding a store, they in turn need to add an user within the store who will ideally be the "Branch Administrator" for that store. On setting these details the "Branch Administrator" will receive an email with a link to complete their sign up process.
  5. They have access to overall country view "Insights" on how various stores across the country are performing.
  6. They can "Add" users and change their functionality from "Branch Administrator" to "Employee" based on their appropriate post.
  7. Once they have add the user, they will receive an email to complete the signup process and register themselves with ModenX.
  8. They can change the subscription plan and other banking details registered with ModenX.


Branch Administrator :

  1. Once they are assigned the role of "Branch Administrator" and sign up to their account. They will have access to details only about their respective store. Unlike the Global Administrator they will not have information or access to other store details.
  2. They can "Add" and "Delete" users only within their store.
  3. They can set the next in line "Branch Administrator" for the store who will have equal functionality.
  4. They have access to "Branch Insights" on how well their store is performing.
  5. They can "Add" users and change their functionality from "Branch Administrator" to "Employee" based on their appropriate post.
  6. Once they have add the user, they will receive an email to complete the signup process and register themselves with ModenX.


Retailer
11 months ago | ryan

At one point how many Global Administrators & Branch Administrators be there ?

At no given point can there be more than Two" Branch Administrators for a particular store, but a brand on an overall can have multiple "Global Administrators" to view overall performance at brand level or store level.

Retailer
11 months ago | ryan

Can Branch Administrator be a Global Administrator ?

A Branch Administrator cannot function as both, but a Global Administrator can.

Retailer
11 months ago | ryan

How do i change the subscription plan ?

Head to the subscription page which you will find under the main side bar menu,. Click "Choose Plan" post which you can select the plan which is most applicable to your brand. This can only be changed by the Global Administrator, "Branch Administrators and Employees" will not have the access to do so.

Retailer
11 months ago | ryan

What are Business Insights ?

Business Insights gives "Global Administrators" an overview of how all branches within the country are performing under the global administrator login. While it gives "Branch Administrators" branch level insights only pertaining to their store under their login credentials. This helps both Global and Branch Administrators take informed and meaningful business decisions to plan and strategise for the future.

Retailer
11 months ago | ryan

What information does Order History provide me ?

Order History provides a retailer with their customer past purchase history with the brand when using ModenX. It provides them with (Transaction Number, Transaction Date, Transaction Amount) for that specific customer. They can also filter the same as per the date range mentioned inorder to get a deeper purchase transaction history about that customer or other customers that would come within the set time period.

Retailer
11 months ago | ryan

How do i utilise the messages functionality and how would it benefit me as a retailer ?

Say hello to the new way of personally reaching out to your customers. The messages tab has two functionalities :

1. As a retailer you can reach out to all your customers using the ModenX application, by selecting the "All Customers" tab and drafting them a personalised message for a promotion being run by your brand. This would then be displayed on the customers application under your brand in the messages section, giving your customers a heads up on the ongoing offers and promotions currently running valid "Pan India" | "For a store" | "For a city". Either of the options can be chosen which is highlight on the customers side as well

2. Incase you wish to only reach out to customers in the vicinity the "Range" gives you access to a predefined 5km radius for "Live Customers". This will give you a list of live customers in the area registered in your database through the ModenX application. You will beable to drop personalised messages to them, inorder to attract them to your store by offering them promotional offers on the fly.

3.If you wish to reach out to "All ModenX" users in the city who have downloaded the app, you could do so by selecting that specific option. Hence targeting customers outside our database as well.

Retailer
11 months ago | ryan

How does the location function work ?

Once you open location tab, it will pin to your store location based on what you have filled in during the sign up process.

The "Range" is preset to a 5km radius based on which you are targeting to find customers in the vicinity. Customer are denoted by a "Red Pin" icon which will show up on the map based on the range you have set. A tool tip will guide you above each "Red Pin" icon to help you know which customers are in the area, or how many ModenX users are present in your city.

Once you have an understanding of the customers within the set range from your store location, you can utilise the "Insights" tab which will give you information on the (Age group, Gender & Top/Loyal Customers) in the area. This data will reflect based on the users who have signed up with you and part of your database via the ModenX application, as well as those who have their location services on.

This will help you directly send personalised targeted messages to your customers under the "Live" messaging feature in the messaging tab. Head over to the messaging FAQ to understand better.

Retailer
11 months ago | ryan

How does a customer check into my store ?

The QR Code for your brand will be displayed at the entry of your store prior the customer entering the store. This will enable you to know who your customer is and get a brief of them so you can give them the best experience possible during their in-store journey.

Retailer
9 months ago | ryan

How do i upload my profile image ?

Head to the settings page which you will find under the main side bar menu, or click on the image icon next to your brand name on the main home screen. Click on the "Profile Image" top right hand side corner and upload your image by adhering to the specifications.

Retailer
9 months ago | ryan

How to i understand more about my customer ?

Click on the "Customer Overview" tab in the home-screen. This would give you different buckets in which yours customers are grouped, based on which you can click on a specific customer which opens up their profile.

You will beable to understand :

  • Their last spends
  • Their visits this month
  • The person who assisted them
  • Their market share with your brand in comparison to other competing brands in the same category (chart found under "Insights")
  • Chart analysis of their visits to time spent in the store during those visits
  • Customer notes and feedback based on their visits

This will help you know and target your customers better and give them the experience they rightfully deserve.

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