FAQ About Starbucks
What is Starbucks?
Starbucks is a multinational coffeehouse chain that specializes in serving premium coffee and other beverages. The company was founded in Seattle, Washington in 1971 and has since grown to become one of the world's largest coffeehouse chains, with thousands of locations in over 80 countries. Starbucks offers a variety of hot and cold beverages, including coffee, tea, espresso, and other specialty drinks, as well as pastries, sandwiches, and other food items. The company is known for its high-quality coffee beans, commitment to sustainability, and emphasis on providing a welcoming and comfortable atmosphere for its customers.
When was Starbucks founded?
Starbucks was founded on March 31, 1971.
Where did Starbucks originate?
Starbucks originated in Seattle, Washington, United States. The first Starbucks store was located at 2000 Western Avenue in Seattle, near the historic Pike Place Market.
Who is the founder of Starbucks?
Starbucks was founded by three people - Jerry Baldwin, Zev Siegl, and Gordon Bowker.
How did Starbucks get its name?
Starbucks is named after the first mate in Herman Melville's classic novel "Moby-Dick". The company's founders were looking for a name that evoked the romance of the high seas and the seafaring tradition of coffee traders. The name "Starbucks" was suggested by one of the co-founders, Gordon Bowker, who thought it sounded strong and memorable. The founders eventually agreed on the name, and the first Starbucks store opened in Seattle in 1971.
What is Starbucks' mission statement?
Starbucks' mission statement is to "inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time". The company's goal is to create a culture of warmth and belonging, where everyone is welcome and can connect with others over a high-quality cup of coffee. Starbucks is committed to ethical sourcing, environmental stewardship, and investing in the communities where it operates. The company believes that by serving as a responsible corporate citizen and providing an exceptional customer experience, it can make a positive impact on the world.
How many Starbucks locations are there worldwide?
There are over 33,000 Starbucks locations worldwide.
What countries have Starbucks locations?
Starbucks has locations in over 80 countries worldwide. Some of the countries with the most Starbucks locations include the United States, China, Canada, Japan, South Korea, Mexico, and the United Kingdom. However, the company continues to expand its presence in other regions as well, such as the Middle East, Southeast Asia, and Latin America.
What is the Starbucks logo?
The Starbucks logo is a stylized, circular image of a mermaid or siren. The image is green and white, and features the mermaid with a crown on her head, two tails, and long wavy hair. The mermaid is surrounded by a circular ring with the words "Starbucks Coffee" and "Est. 1971" written around it. The logo has undergone several changes since it was first introduced in 1971, but the mermaid or siren has remained a central element of the design.
What is the Starbucks mobile app?
The Starbucks mobile app is a smartphone application that allows customers to order and pay for their drinks and food items ahead of time, so they can skip the line and pick up their order without having to wait. The app also allows customers to earn rewards points, which can be redeemed for free food and drinks. Other features of the app include the ability to locate nearby Starbucks stores, track rewards status, and reload or transfer funds to a Starbucks gift card. The app is available for download on both iOS and Android devices.
What is the Starbucks Rewards program?
The Starbucks Rewards program is a loyalty program offered by Starbucks that allows customers to earn points (known as "Stars") for purchases made at participating Starbucks stores. Customers can earn Stars by paying with a registered Starbucks Card or through the Starbucks mobile app, and can redeem Stars for free food and drinks, as well as other perks and benefits.
The Starbucks Rewards program has several tiers, based on the number of Stars earned in a given year. The tiers include:
- Welcome Level (0-4 Stars)
- Green Level (5-299 Stars)
- Gold Level (300+ Stars)
Benefits of the program vary by tier and may include free refills on brewed coffee, free birthday rewards, and exclusive offers and promotions.
How do I earn Stars in the Starbucks Rewards program?
Making purchases: You can earn 2 Stars for every $1 spent at participating Starbucks stores when you pay with a registered Starbucks Card or through the Starbucks mobile app.
Bonus offers: Starbucks occasionally offers bonus Stars promotions, such as earning extra Stars for purchasing certain items or making a certain number of purchases within a specific time frame.
Challenges: Starbucks may offer challenges that allow you to earn bonus Stars for completing certain actions, such as making a certain number of purchases within a given time period.
Referral bonuses: You can earn bonus Stars by referring friends to join the Starbucks Rewards program.
Starbucks credit card: If you have a Starbucks credit card, you can earn Stars for all purchases made with the card, including purchases made outside of Starbucks stores.
What are the different Starbucks sizes?
Starbucks offers several different sizes for their beverages, which include:
- Short (8 oz.): This is the smallest size available, and is typically only offered for hot drinks.
- Tall (12 oz.): This is the next size up and is also typically only offered for hot drinks.
- Grande (16 oz.): This is a medium size and is available for both hot and cold drinks.
- Venti (20 oz. for cold drinks, 24 oz. for hot drinks): This is a large size and is available for both hot and cold drinks.
- Trenta (31 oz.): This is the largest size available, and is only offered for cold drinks.
It's worth noting that the sizes and available options may vary by country or region, and some specialty drinks may have different size options.
What is the difference between a latte and a cappuccino at Starbucks?
The main difference between a latte and a cappuccino at Starbucks is the amount of foam and milk in each drink.
A latte is made with espresso and steamed milk, and is typically topped with a small layer of foam. The ratio of milk to espresso in a latte is typically 3:1, with more milk than foam. A latte is generally a smooth and creamy drink, with a milder espresso flavor.
A cappuccino, on the other hand, is made with equal parts espresso, steamed milk, and foam. The ratio of milk to foam to espresso is typically 1:1:1. A cappuccino is a more textured and frothy drink, with a stronger espresso flavor.
Both drinks can be customized with syrups or flavorings, and can be made with different types of milk, such as soy or almond milk, for those with dietary restrictions or preferences.
What is the most popular drink at Starbucks?
The most popular drink at Starbucks can vary depending on factors such as location, season, and current promotions. However, some of the most consistently popular drinks at Starbucks include:
- Caffè Latte: A classic espresso drink made with steamed milk and a small layer of foam.
- Cappuccino: A traditional Italian espresso drink made with equal parts espresso, steamed milk, and foam.
- Iced Coffee: A refreshing iced drink made with Starbucks' signature brewed coffee and served over ice.
- Frappuccino: A blended iced drink that comes in a variety of flavors and can be customized with syrups, sauces, and toppings.
- Pumpkin Spice Latte: A seasonal favorite made with espresso, steamed milk, and pumpkin spice flavored syrup, topped with whipped cream and pumpkin spice seasoning.
What are the seasonal drinks at Starbucks?
Winter/Holiday season: Peppermint Mocha, Caramel Brulee Latte, Chestnut Praline Latte, Eggnog Latte, and Toasted White Chocolate Mocha.
Spring season: Hazelnut Mocha Coconutmilk Macchiato, Iced Pineapple Matcha Drink, Iced Golden Ginger Drink, and Iced Brown Sugar Oatmilk Shaken Espresso.
Summer season: S'mores Frappuccino, Mocha Cookie Crumble Frappuccino, Caramel Ribbon Crunch Frappuccino, and Dragon Drink.
Fall season: Pumpkin Spice Latte, Salted Caramel Mocha, Pumpkin Cream Cold Brew, and Apple Crisp Macchiato.
What is the Starbucks dress code?
The Starbucks dress code varies by location and can depend on the specific job position within the company. However, Starbucks does have a general dress code policy that all employees are expected to follow. The dress code policy includes:
- A solid black or white shirt or a black or white Starbucks-branded shirt.
- Black or khaki pants, shorts, skirts, or dresses.
- Closed-toe shoes in black or brown.
- A clean and well-groomed appearance, including clean hair and nails, no visible tattoos or piercings, and no excessive jewelry.
Starbucks also allows employees to wear certain types of hats, such as a black or brown fedora, newsboy, or conductor hat, and provides aprons for certain positions.
Starbucks also has specific guidelines for hair color, which varies by location. Generally, natural hair colors are allowed, but bright or unnatural colors may not be allowed.
It's important to note that the dress code policy may vary by location, and some locations may have additional or different guidelines depending on the culture and expectations of the community.
How much does Starbucks pay its employees?
Starbucks' employee compensation can vary depending on the position, location, and experience of the employee. Here are some average hourly wage rates for some common positions at Starbucks in the United States as of 2021:
- Barista: $11.63/hour
- Shift Supervisor: $14.58/hour
- Assistant Store Manager: $19.01/hour
- Store Manager: $24.21/hour
It's important to note that these are average hourly rates and may vary depending on the location and cost of living in the area. Starbucks also offers its employees benefits such as healthcare, 401(k) plans, and stock options. Additionally, Starbucks offers all employees a free pound of coffee or box of tea each week, as well as a 30% discount on merchandise and food and drinks at Starbucks locations.
Does Starbucks offer free Wi-Fi?
Yes, Starbucks offers free Wi-Fi at all of its company-operated locations worldwide. Customers can connect to the Wi-Fi network by selecting "Starbucks Wi-Fi" on their device and agreeing to the terms and conditions of use. In addition, Starbucks does not require a password or purchase to access their Wi-Fi network.
How does Starbucks source its coffee beans?
Starbucks sources its coffee beans from various regions around the world and has established long-term relationships with coffee farmers to ensure the quality and sustainability of its coffee supply. Here are some key aspects of Starbucks' coffee sourcing process:
Coffee Farming Practices: Starbucks works with coffee farmers to promote responsible farming practices that improve the quality and sustainability of their crops. This includes providing resources and training to help farmers improve their yields, reduce waste, and protect the environment.
Direct Trade: Starbucks uses a Direct Trade model for sourcing its coffee beans, which involves working directly with coffee farmers and cooperatives to establish long-term relationships and ensure fair prices for their crops. This model helps to ensure the quality and consistency of Starbucks' coffee supply, while also supporting the livelihoods of coffee farmers.
Coffee Quality: Starbucks has a strict quality control process for its coffee beans and uses a team of expert coffee tasters to evaluate and approve each batch of beans. This helps to ensure that Starbucks' coffee meets the company's high quality standards.
Sustainability: Starbucks has established various programs to promote sustainability in its coffee sourcing, including the C.A.F.E. Practices program, which sets standards for responsible coffee farming practices and provides resources and training to coffee farmers. Starbucks also supports various environmental initiatives and works to reduce its environmental impact throughout its supply chain.
What is the Starbucks Coffee and Farmer Equity (C.A.F.E.) Practices program?
The Starbucks Coffee and Farmer Equity (C.A.F.E.) Practices program is a set of standards designed to promote responsible coffee sourcing and farming practices. The program was established by Starbucks in 2004 and is based on four key principles:
Quality: C.A.F.E. Practices aims to ensure that coffee farmers produce high-quality coffee beans by providing training and resources on crop management and harvesting techniques.
Economic Accountability: The program aims to ensure that coffee farmers receive fair prices for their coffee beans, and provides support for improving the economic stability of coffee farming communities.
Social Responsibility: C.A.F.E. Practices aims to promote responsible and ethical farming practices, and provides training and resources to help coffee farmers improve the social and environmental impact of their operations.
Environmental Leadership: The program promotes environmental sustainability by encouraging coffee farmers to use sustainable farming practices, reduce waste, and protect natural resources.
What is the Starbucks Reserve Roastery and Tasting Room?
The Starbucks Reserve Roastery and Tasting Room is a unique coffee experience offered by Starbucks. It is a large, immersive coffee destination that showcases the company's rarest and most exotic coffees, as well as its artisanal roasting methods.
The Roastery features a large, on-site roasting facility that uses small-batch roasting techniques to create unique and flavorful coffees. The roasting process is visible to customers, adding to the immersive coffee experience.
The Tasting Room offers a range of coffee flights and tastings, allowing customers to sample and compare different varieties of coffee. There are also coffee classes and educational sessions available for those who want to learn more about the art of coffee.
The Starbucks Reserve Roastery and Tasting Room is a one-of-a-kind coffee destination that offers an immersive and educational coffee experience. The Roastery currently has locations in Seattle, Shanghai, Milan, Tokyo, New York City, and Chicago.
What is the Starbucks Reserve subscription service?
The Starbucks Reserve subscription service is a program that allows customers to receive rare and exotic coffees from around the world delivered to their doorsteps every month.
The subscription service offers access to exclusive, small-batch coffees that are not available in regular Starbucks stores. These coffees are sourced from around the world and are chosen for their unique flavors and quality.
Customers can choose to receive one or two bags of coffee per month, and can customize their subscription based on their preferences. The coffee is delivered directly to their doorstep, making it a convenient option for coffee lovers who want to explore new flavors.
The Starbucks Reserve subscription service is a great option for coffee lovers who want to explore new and unique flavors from around the world. The subscription service is available for customers in the United States and Canada.
What is the Starbucks holiday cup controversy?
The Starbucks holiday cup controversy refers to a controversy that arose in 2015 over the design of Starbucks' holiday cups. In previous years, Starbucks had featured designs on their holiday cups that included snowflakes, reindeer, and other symbols of the holiday season. However, in 2015, Starbucks released a holiday cup design that featured a simple two-tone red design, with no holiday symbols or messages.
This design sparked controversy among some customers and conservative groups, who criticized Starbucks for removing the holiday symbols from their cups and accused the company of waging a "war on Christmas." Some customers even boycotted Starbucks over the issue, and the controversy generated significant media attention.
Despite the controversy, Starbucks continued to use the two-tone red holiday cup design in subsequent years, with each year featuring a slightly different variation on the design. The company has also continued to release holiday-themed drinks and merchandise during the holiday season.
While the Starbucks holiday cup controversy was a relatively minor issue in the grand scheme of things, it highlighted the ways in which even seemingly small decisions by large corporations can spark controversy and generate significant media attention in today's highly connected world.
What is the Starbucks commitment to sustainability?
Starbucks has made a commitment to sustainability and has implemented a number of initiatives to reduce its environmental impact and promote sustainable practices. Here are some examples of the company's sustainability efforts:
- Sustainable sourcing: Starbucks is committed to sourcing coffee beans that are grown in a sustainable and environmentally responsible way. The company's Coffee and Farmer Equity (C.A.F.E.) Practices program helps to ensure that coffee farmers are paid fairly and that their farming practices are sustainable.
- Waste reduction: Starbucks has set a goal to reduce waste sent to landfills by 50% by 2030. The company has implemented a number of initiatives to achieve this goal, including introducing compostable cups and implementing recycling and composting programs in stores.
- Energy and water conservation: Starbucks has implemented a number of measures to reduce its energy and water usage, including installing energy-efficient lighting and appliances, implementing water-saving measures in stores, and using renewable energy sources.
- Community engagement: Starbucks works with local communities to promote sustainability and environmental responsibility. The company has implemented community-based programs that support local farmers and promote recycling and waste reduction.
Does Starbucks offer reusable cups?
Yes, Starbucks offers reusable cups as part of its commitment to sustainability. Customers can purchase reusable cups made from materials like plastic, ceramic, and glass, and bring them to Starbucks stores to receive a discount on their drink purchases. The discount amount varies by location, but is typically around 10 cents.
Starbucks also offers seasonal and limited-edition reusable cups, often featuring special designs or collaborations with artists or brands. In addition, the company has introduced initiatives to encourage customers to bring their own cups, such as offering bonus Stars in the Starbucks Rewards program for using a reusable cup and implementing campaigns to promote the use of reusable cups.
By offering reusable cups and encouraging their use, Starbucks aims to reduce the amount of waste generated by single-use cups and promote more sustainable practices.
What is the Starbucks policy on plastic straws?
In an effort to reduce plastic waste and promote sustainability, Starbucks has implemented a policy to eliminate single-use plastic straws from its stores worldwide. The company has been phasing out plastic straws since 2018 and has introduced alternative options like paper straws and strawless lids.
Starbucks has also introduced initiatives to encourage customers to bring their own reusable cups and introduced a $1 reusable cup program in 2019, offering customers a reusable cup for $1 which can be used for drink purchases and then reused on subsequent visits.
Overall, Starbucks has taken a number of steps to promote sustainability and reduce its environmental impact, including eliminating plastic straws from its stores, promoting the use of reusable cups, and implementing recycling and composting programs in stores.
How does Starbucks support local communities?
Starbucks supports local communities in a number of ways, including through charitable donations, volunteer work, and partnerships with local organizations.
Starbucks is committed to being a responsible corporate citizen and supporting the communities in which it operates.
Does Starbucks offer catering services?
Yes, Starbucks offers catering services for meetings, events, and other gatherings. The catering menu includes a selection of coffee, tea, pastries, sandwiches, salads, and other snacks, which can be ordered online or through the Starbucks mobile app.
Customers can customize their catering order to meet their specific needs and can choose from a variety of package options depending on the size of their group. Starbucks also provides all necessary supplies and equipment, including cups, napkins, and serving utensils.
Starbucks catering is available at participating locations, and orders can be placed in advance for pickup at the desired time. Some locations may also offer delivery services for catering orders.
Starbucks catering provides a convenient and customizable option for groups looking to provide food and drinks at meetings and events.
What is the Starbucks Reserve brand?
The Starbucks Reserve brand is a line of premium coffee products that are designed to showcase the finest and rarest coffee beans from around the world. The brand includes several different products and experiences, including Starbucks Reserve Roasteries and Reserve Bars, as well as a line of packaged coffee beans and single-serve coffee capsules.
Starbucks Reserve Roasteries and Reserve Bars are unique coffee shops that are designed to offer customers an immersive coffee experience. These locations feature state-of-the-art coffee roasting equipment and highly skilled baristas who are trained in the art of coffee preparation. Customers can watch the roasting process, taste rare and exotic coffee blends, and even take part in coffee education classes and tastings.
The Starbucks Reserve line of packaged coffee beans and single-serve capsules are sold in select Starbucks stores and online. These products feature rare and exotic coffee blends, often sourced from small coffee farms and estates around the world. The beans are roasted in small batches to bring out the unique flavors and characteristics of each coffee.
What is the Starbucks Music playlist?
The music is carefully curated to create a specific atmosphere and enhance the overall customer experience. Starbucks works with music experts to select songs that are upbeat, relaxing, and appeal to a wide range of tastes and preferences.
The Starbucks music playlist typically includes a mix of popular songs, classic hits, and lesser-known indie and alternative tracks. The playlist is updated regularly to keep it fresh and interesting for customers.
In addition to playing music in stores, Starbucks also releases its own albums and playlists featuring exclusive recordings and collaborations with well-known artists. These albums are often themed around specific seasons or holidays, and are available for purchase in Starbucks stores or online.
What are some of the most unique Starbucks locations in the world?
There are several unique Starbucks locations around the world, each with its own distinct design and atmosphere. Here are a few notable examples:
- Starbucks Kyoto Ninenzaka Yasaka Tea House - Kyoto, Japan: This Starbucks location is a traditional Japanese tea house, with a thatched roof, tatami mats, and sliding paper doors. It's located in a historic area of Kyoto and serves matcha and other traditional Japanese beverages.
- Starbucks on a train - Switzerland: This Starbucks location is actually a converted train car that travels through the Swiss Alps. Customers can enjoy their coffee while taking in stunning views of the mountains and countryside.
- Starbucks Dazaifu - Fukuoka, Japan: This Starbucks location is designed to blend in with the historic architecture of the nearby Dazaifu Tenmangu shrine. It features a curved roof and wooden lattice walls, and has a tranquil garden and waterfall outside.
- Starbucks Hacienda Alsacia - Costa Rica: This Starbucks location is a working coffee farm in the highlands of Costa Rica. Customers can take tours of the farm and learn about coffee production, as well as sample some of Starbucks' rarest and most exotic coffees.
- Starbucks Disney Village - Disneyland Paris: This Starbucks location is designed to look like a classic French bistro, with a cozy interior and outdoor seating overlooking a lake. It's a popular spot for visitors to the theme park to take a break and grab a coffee.
What is the "I told my mom I'm going to Starbucks but didn't say which one" trend?
The "I told my mom I'm going to Starbucks but didn't say which one" trend is a social media challenge that involves people visiting as many different Starbucks locations as possible and posting photos of each one on social media, without telling their parents which one they're at. The idea is to show off the variety of Starbucks locations around the world and have fun exploring new places.
The trend gained popularity on TikTok in 2020 and has since spread to other social media platforms. Some people have even turned it into a competition, with friends or followers challenging each other to visit as many different Starbucks locations as possible.
What is the 10 minute rule at Starbucks?
The "10 minute rule" is an unofficial policy at Starbucks that allows customers to use the store's Wi-Fi and facilities for up to 10 minutes without making a purchase. This policy is intended to be a courtesy to customers who may need to quickly check email, make a phone call, or use the restroom, without the expectation of having to buy something.
It's important to note that this policy is not an official company policy and may vary by location. Additionally, Starbucks encourages all customers to make a purchase in order to support the business and ensure that resources are available for everyone to use.
Can I sit in Starbucks for 2 hours?
Yes, you can generally sit in a Starbucks store for 2 hours or more, as long as you are a paying customer and follow the store's policies. Starbucks has a welcoming and comfortable atmosphere that encourages customers to relax, socialize, and work in the store for an extended period of time.
It's important to keep in mind that the policies regarding how long you can stay in a Starbucks store may vary depending on the location and the time of day. During peak hours, such as in the morning or around lunchtime, stores may be busier and have more limited seating, which may affect how long you can stay. Additionally, if the store is particularly crowded, it's considerate to give up your seat or table to someone else who may need it.
Is it OK to sit in Starbucks without buying anything?
Technically, Starbucks policy states that you should make a purchase in order to use the seating areas or Wi-Fi. However, whether or not it's okay to sit in Starbucks without buying anything may depend on the location, the time of day, and how busy the store is.
If the store is relatively empty and you're not taking up a seat that someone else might need, you may be able to get away with sitting for a short time without making a purchase. However, if the store is busy and customers are looking for seats, it's best to purchase something to show that you're using the space as intended and not taking advantage of the store's hospitality.
In general, it's important to be respectful of the store's policies and customers, and to use your best judgment when deciding whether or not to make a purchase.
Do baristas get free Starbucks?
Yes, Starbucks employees, or "partners," are entitled to a free food or beverage item during their shift. This is a perk of working at Starbucks and is intended to help employees stay energized and motivated while they work. Additionally, partners receive a 30% discount on food and beverages when they're not working. These benefits can vary slightly depending on the specific Starbucks location and the partner's employment status.
Can you bring other drinks to Starbucks?
While it is generally acceptable to bring outside drinks into Starbucks, the company's policy on this can vary by location. Some Starbucks locations may prohibit outside drinks for safety or hygiene reasons, while others may allow it as long as the drink is in a sealed container. It's always a good idea to check with the specific Starbucks location beforehand to make sure you're not violating any rules. Additionally, it's important to be respectful of other customers and to clean up after yourself if you do bring outside drinks into the store.
Do Starbucks employees have to memorize drinks?
Yes, Starbucks employees are expected to memorize the recipes and preparation methods for a wide variety of coffee and tea drinks, as well as food items and other menu offerings. This knowledge is important for providing consistent quality and service to customers, and is a key part of the barista training program at Starbucks. However, Starbucks also provides training materials and resources to help employees learn and master the different drinks, and there are tools and systems in place to assist with the ordering and preparation process.
What happens if I don't like my Starbucks order?
If you don't like your Starbucks order for any reason, you can bring it back to the store and ask for a remake or a refund. Starbucks has a policy of making things right for customers and ensuring that they are satisfied with their experience, so if your drink doesn't meet your expectations or there was an error in preparation, the barista will be happy to make you a new one or provide a refund. It's always best to let the barista know right away if you are unhappy with your order so that they can address the issue and make things right for you.