FAQ About FAQ : Leadership Visit
Q. What is the size of your Hub, What is its Daily Landing, is MR service active in your Hub, What is the load bifurcation and Load drop timing. What is your Source MH?
My Hub space is 1950 SQFT. The average load in my hub is 1700, ( Morning Load 1200 and MR load is 500), Morning Load gets dropped by approximately 05:30 AM and MR load dropping time is 01:00 PM from Uluberia MH.
Q. What is the SPI of your Hub?
A. Space Productivity Index (SPI) of our Hub ranges from 3.5 to 3.75
Q. What is the BBD Load projection for 2023 and last year's highest BBD Landing.
A. The BBD Load projection is 5400 whereas last year's highest landing in BBD was 6500.
Q. Which category hub is this ( Bonze, Silver, Gold , Platinum ) ( Logic is required here )
A. Our hub Jagatballavpur falls under Silver Category Hub, as the per day load is in between 1500 to 2500 shipments per day
Category Logic
>=4000 Platinum
>=2500 Gold
>=1500 Silver
<1500 Bronze
Q. How many pincode you serve?
A. We serve 7 Pin codes from our hub out of which 2 are Long distance (more than 25 KM) , and 5 are short distance.
Q. What is the distance of your longest route pin code and how many WMs are working there?What is the STEM distance?What is the end to end distance?
A. From the hub in one way to reach the Pincode we travel 25 KM , we have 5 WM working in 2 Long Distance Pincode.
Q. What is the average KM traveled by a WM in the Short route and in the Long route.
A. In long distance pincode on an average a WM in my hub travels around 70 KM to 80 KM and in Short Distance Pincode WM travels 50 KM (both ways - Hub to Hub) depending on the number of shipments.
Q. How many Delivery Models you operate, what is the rate card of those models.
A. We have LMA, Standard Trueflex , LCM Trueflex & Kirana in my Hub. And the rate card for those models is as follows ( All Model Rate Cards are attached in this file ) .
Q. What is the average earning potential of a WM in a month?
A. Average Earning potential of the WM is (Shipment delivered during the month multiply with his rate card)
Q. What is DBC? Do you have DBC in your Hub, what are all the advantages of DBC.
A. DBC means Density Based Clustering. Yes, I have DBC activated in my Hub, I Have 14 Cluster/Route in DBC
Q. What are the Advantages of DBC
A. The advantages of DBC,
*Speed in Sorting Shipment ( no fine shoring Required )
*Quality shipment allocation to all delivery Models.
*WM gets more time to spend with more shipment means more earning potentiality.
*Smooth multi shift operation with increased productivity in the hub.
*Less ground intelligence is required hence less WM dependency in morning operation
Q. Demonstrate the DBC with Serviceability and Clustering .
A. Need to open the DBC at Hb system and need to demonstrate the serviceability and clusters with the measuring Sq. KM of the cluster.
Q. What is the distance of your furthest cluster from your hub.
A. The custer name is Udaynarayanpur and the distance is 21 KM one way.
Q. What is UHD , how beneficial it is.
A.UHD-Ultra High Density. It is applicable for high Population density areas.
Benefit:-
*Automated sorting, less time for morning operation, high productivity, less human intelligence for sorting
*Proper shipment allocation to delivery models.
*Less travel by WM (1 KM of delivery radius) and more productivity with multiple trips increases the earning potential of WM.
*From Business point of view, impact on delivery cost.
Q. What is GTNL , what is Biker & Non Biker GTNL shipment.
A.GTNL - Grocery Through Non Large. One Tote - One shipment is called Non Biker / GTNL through Van delivery & One Tote - Multi shipment is called Biker GTNL Shipment.
Q. While receiving Tote in TC app what we scan ( Bag ID/Seal ID )
A. Both Bag ID/Tote ID can be scanned in TC App
Q. How Untraceable is dealt with and what is the frequency of marking loss.
A. First we check the hub dashboard and try to figure out the previous status (history) of Attempt / Inwarding, then try to investigate through CCTV, if nothing is found the shipment is marked as loss by EOD through G-form.
In case of tech issues, escalate to the SCM support team through Genie Ticket.
In case of Police Intervention ( FIR / GD ), the Hub Team will follow the instruction of FST / BRM accordingly.
Q. How do you conduct PRC in your hub?
A. PRC is conducted twice a day. Once Post OFD in Morning & once in the Evening when all the pending shipments of the entire day are accumulated inside the Hub. In the BAU situation If the MR is active then PRC will be done 3 times in a day.
Q. Show me the untraceable in your hub dashboard , Justify the untraceable count.
A. ERP >> Dashboard >> Material Reconciliation >> Untraceable >> Count of Shipment
Q. Do you have BRSNR , If yes show me the lane.
A. Dashboard > Material reconciliation > BRSNR
The maximum contribution from ULB MH (we need to keep a track from which MH lane the BRSNR is on a higher side).
Q. How you deal with BRSNR
A. If we found any BRSNR in inbound Bags then,
*We should thoroughly search the shipment in the empty bags.
*Highlight to the source MH on that day’s Pre-alert Mail (same Day) as soon as possible
*CCTV Footage to be shared on the same email.
Q. In Case Hub is a source then,
A. Below process to be followed as a source
*Once MH report any BRSNR we need to search that shipment in our Hub along with CCTV footage
*Raise a genie ticket with CCTV footage .
*BRSNR Tracker to be filled
*Wait for the instruction from BRM Team
Q. How many Van is deployed, Live Elixia demonstration.
A. Trip Creation ( Vehicle Details , Odometer Reading , Load Vehicle Snap , )
Trip Closure ( Odometer Snap )
Van Register to be maintained
(AV) Video for Elixia App
Q. What is the logic of Van loading sequencing
A. Forward shipment is loaded as per delivery sequence, ensuring Heavy shipment should be placed at the bottom and Light weight shipment should be kept on top, Height of the stage shipment should touch the ceiling of the VAN bunker.
Q. How do you allocate the prexo shipment amongst the WM
A. Will allocate the Prexo only to the Prexo Dedicated WM’s who are trained and certified by the training team.
Q. Demonstrate how you verify undelivered shipment including prexo.
A. We have a Undel verification tracker for our region where the zonal POC updates the data hourly and we verify those TIDs in the Undel tracker.
Prexo - We track down the Latch ID and verify the Smart checks where we get the “Failed reason”, If rejected then reason is already updated in BYOD/ERP or else it gets RFR.
Q. What are the focus metrics and their target?
A. The Focus metrics in WBSK is following,
Conversion ( FK/Myn/Grocery/Externalization):-
EMD:-
FAC:-
P1-D:-
P0-D:-
FWD Breach:-
Reverse Breach:-
Elixia Adherence:-
CXNS:-
Prexo NVOC G2N:-
Fake:-
Escalation Index FK-
Escalation Index-Myntra
Myntra NPS ( Detractors )-
Prexo Accuracy:-
OBD Adherence:-
Q. What is the process of tote reconciliation?
A.While connecting the empty tote back to MH. Hubs need to fill a G-Form which is created for daily update and reco . Also hub need to maintain own tracker for tote inward & Outward track.
After GTNL V3 - Tote reco to be done from ERP while pending Reco/SRTO process on daily basis
Q. What is the full day work as a cx buddy.
A. First in the morning, I need to check all EOB shipments OFD done or not, if not, check why and resolve the matter, then during Huddle time I need to explain all the process to WM. Then need to reactive cases and side by side need to confirm customer address which is not clearly mentioned on the shipment (from fresh load) to avoid future DID and after getting confirmation need to send the concern hub before CPD.
Then proactive cases need to segregate and call the customer where it is required to inform something to the customer (empty packer receive, BRSNR, HIH) or to get complete details from the customer (incase of Incomplete address, RFR, ORC, Prexo).
Need to check D0 pending verification of each shipment and need to give suggestions to WM or need to change updates if required.
Q. What is the use of Ubona?
A. From Ubona we can make calls to customers to know about complaints in detail, customer’s address, can guide for date change from the app and many more such things which helps in increasing customers' awareness for the future.
Q. What is the use of Sentinel?
A. From Sentinel we can do bulk closure of complaints (if it is high volume), we can check complaints hub wise and their status and remarks. We can assign/reassign tasks to one to another person in Task Master from here.
Q. Why are we not using bulk upload in sentinel.
A. Currently daily wise we are getting very less count escalation so we prefer to close it one by one.
Q. WM denied to pick up: How do you cross verify
A. First we have to check product description in FLO and need to check ERP for smart check failed point, then need to check if any call recording is available or not, also need to cross verify through OMS cx register on any other complaints (point of concerns) by the same customer.
Q. OBD Shipment denied to pick up a smart check; Image failed. what you do and why.
A. OBD - Open Box Delivery, if a smart check fails, WM to inform the customer and politely refund the amount to the customer and ask Customer to again book a new shipment as per his requirement.
Q. What is the process to call a customer?
A. Need to give an opening (Greetings, from where and for what you are calling and why) statement. Then as per the situation you need to act with empathy.
Q. WM denied to pick up, Body damaged check failed, What should you do.
A. Will check OMS if a customer registers a new complaint or not. If yes then will check new TID status in ERP, then will do OFP and will check WM BYOD if damage check is not available there we can pick the same. If a damage smart check is there we need to talk with the customer and have to know in detail. After that if it is more than rs 500 value we can fill the FRM tracker and ask WM to mark RFR for the next day. Next day we will check FRM status and the shipments to be attempted accordingly.
Q. DID (misroute shipment) what would be your step.
A. We need to follow up with the queen hub so that they can send the shipment to the concern hub ASAP, then we have to follow up with the concern hub for a genuine attempt once they receive the shipment. In the meantime we need to inform customers about the delay and educate customers to update address and pincode.
