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Q. How Untraceable is dealt with and what is the frequency of marking loss. FAQ : Leadership Visit
one year ago | rheetuparnasarmah

Q. How Untraceable is dealt with and what is the frequency of marking loss.

A. First we check the hub dashboard and try to figure out the previous status (history) of Attempt / Inwarding, then try to investigate through CCTV,  if nothing is found the shipment is marked as loss by EOD through G-form.


In case of tech issues, escalate to the SCM support team through Genie Ticket.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

In case of Police Intervention ( FIR / GD ), the Hub Team will follow the instruction of FST / BRM accordingly.