FAQ About FAQ : Leadership Visit
Q. WM denied to pick up: How do you cross verify
A. First we have to check product description in FLO and need to check ERP for smart check failed point, then need to check if any call recording is available or not, also need to cross verify through OMS cx register on any other complaints (point of concerns) by the same customer.
Other Questions About FAQ : Leadership Visit
- Q. What is the size of your Hub, What is its Daily Landing, is MR service active in your Hub, What is the load bifurcation and Load drop timing. What is your Source MH?
- Q. What is the SPI of your Hub?
- Q. What is the BBD Load projection for 2023 and last year's highest BBD Landing.
- Q. What is the productivity of your hub
- Q. Which category hub is this ( Bonze, Silver, Gold , Platinum ) ( Logic is required here )
- Q. How many pincode you serve?
- Q. What is the distance of your longest route pin code and how many WMs are working there?What is the STEM distance?What is the end to end distance?
- Q. What is the average KM traveled by a WM in the Short route and in the Long route.
- Q. How many Delivery Models you operate, what is the rate card of those models.
- Q. What is the average earning potential of a WM in a month?
- Q. What is DBC? Do you have DBC in your Hub, what are all the advantages of DBC.
- Q. What are the Advantages of DBC
- Q. Demonstrate the DBC with Serviceability and Clustering .
- Q. What is the distance of your furthest cluster from your hub.
- Q. What is the Stem distance between two delivery ?
- Q. What is the service area of your Hub ( SQ KM refer Casper )
- Q. What is UHD , how beneficial it is.
- Q. What is GTNL , what is Biker & Non Biker GTNL shipment.
- Q. Which Seal is used in GTNL RTO.
- Q. While receiving Tote in TC app what we scan ( Bag ID/Seal ID )
- Q. BI Dashboard and Ranking, What is the action plan for red metrics in BI reports.
- Q. Demonstrate the Hub Dashboard with the definition of each TAB.
- Q. How Untraceable is dealt with and what is the frequency of marking loss.
- Q. How do you conduct PRC in your hub?
- Q. Show me the untraceable in your hub dashboard , Justify the untraceable count.
- Q. Do you have BRSNR , If yes show me the lane.
- Q. How you deal with BRSNR
- Q. In Case Hub is a source then,
- Q. How many Van is deployed, Live Elixia demonstration.
- Q. What is the logic of Van loading sequencing
- Q. Do you have dedicated WM for Prexo
- Q. What is the average landing of Prexo in your Hub.
- Q. How do you allocate the prexo shipment amongst the WM
- Q. Demonstrate how you verify undelivered shipment including prexo.
- Q. Do you have a Smart Table for CV, demonstrating the content verification process?
- Q. What are the focus metrics and their target?
- Q. What is the process of tote reconciliation?
- Q. What is the full day work as a cx buddy.
- Q. What is the use of Ubona?
- Q. What is the use of Sentinel?
- Q. Why are we not using bulk upload in sentinel.
- Q. WM denied to pick up: How do you cross verify
- Q. OBD Shipment denied to pick up a smart check; Image failed. what you do and why.
- Q. What is the process to call a customer?
- Q. WM denied to pick up, Body damaged check failed, What should you do.
- Q. DID (misroute shipment) what would be your step.
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