FAQ About FAQ : Leadership Visit
Q. What is the full day work as a cx buddy.
A. First in the morning, I need to check all EOB shipments OFD done or not, if not, check why and resolve the matter, then during Huddle time I need to explain all the process to WM. Then need to reactive cases and side by side need to confirm customer address which is not clearly mentioned on the shipment (from fresh load) to avoid future DID and after getting confirmation need to send the concern hub before CPD.
Then proactive cases need to segregate and call the customer where it is required to inform something to the customer (empty packer receive, BRSNR, HIH) or to get complete details from the customer (incase of Incomplete address, RFR, ORC, Prexo).
Need to check D0 pending verification of each shipment and need to give suggestions to WM or need to change updates if required.
