FAQ About FAQ : Leadership Visit
Q. WM denied to pick up, Body damaged check failed, What should you do.
A. Will check OMS if a customer registers a new complaint or not. If yes then will check new TID status in ERP, then will do OFP and will check WM BYOD if damage check is not available there we can pick the same. If a damage smart check is there we need to talk with the customer and have to know in detail. After that if it is more than rs 500 value we can fill the FRM tracker and ask WM to mark RFR for the next day. Next day we will check FRM status and the shipments to be attempted accordingly.
