FAQ About For hosts: Manage your events & orders

If you intend to refund an order with the full amount the guest paid, you can’t do it because the transaction fee and the service fee for an order are non-refundable. However, if an event or an order is canceled, the guest will be refunded in full. But in this case, you need to pay the original transaction fee (i.e., payment gateway fee) for that order via your account balance or top-up.