FAQ About For guests: Orders & Tickets

Currently, we only support credit cards that are capable of being authorized and captured by our payment gateway partner, Stripe.com. We believe most credit cards issued by US banks are accepted. Please note that Stripe.com charges transaction fees for all payments, which are non-refundable for any reason and paid by the host.

It depends on the settings of the ticket price by the host. If the host sets the ticket price to have all fees included, you don’t need to pay for any extra fees. However, if the host chooses to request guests to pay for the payment gateway fees and platform service fees, guests will be asked to pay for them.

Only the purchaser and the host related to that order are capable of seeing it. If you claimed a ticket forwarding from your friend but you are not the ticket purchaser, you can’t see the order details related to that ticket.

Order confirmation emails are sent to your email associated with your account as well as the email inputted on the credit card form during the payment process. Other order-related emails are sent to the email associated with your account only. Please note that emails related to an order will not be sent to any emails inputted in the guest forms, which are stored and can be viewed or downloaded by the host only. The platform will not directly use any data inputted in the guest forms.

If you see an error message saying “You have no orders with this ID,” it simply means either the order ID doesn’t exist, or you are not authorized to get the details of that order ID. If you have multiple Facebook accounts, please make sure you are logged in to the correct Facebook account. If not, you need to log out of the Facebook platform, log in to the correct Facebook account, and then connect that authorized Facebook account to the platform again.

Your current login account is probably not authorized to get the details of that order ID. Your current login username is listed in the error message. The current login account owner must be the purchaser or the host of that order with the ID, in order to view that order details. If you have multiple Facebook accounts, please make sure you are logged in to the correct Facebook account. If not, you need to log out of the Facebook platform, log in to the correct Facebook account, and then connect that authorized Facebook account to the platform. After that, go to that email and click or tap the “Order Details” button again.

For any order, you can see your original billing information on the “Order Details” page. If you need a receipt, you can download a receipt via the “Stripe receipt” link.

For single-person tickets, yes, you can, but the maximum number of tickets you can purchase is set at 5. However, if the ticket is for two people or more, only one ticket is allowed per order. For a recurring event, you can buy multiple tickets in an order, but for each occurrence, only one ticket is allowed in that order.

After you continue to complete an order, the platform will reserve those tickets in that order for 30 minutes. If you don’t complete the process in the time window, including the requested form from the host, that order may lose its priority and will be completed with the best effort; that is, the order may be failed if no other tickets are available to sell.

Generally, it depends on the settings of the ticket created by the host. However, if the host keeps that setting open, that ticket will be available immediately or 90 days before the event/session/occurrence starts. Tickets can’t be purchased 90 days before the event/session/occurrence starts; this is a platform-wide policy.

If you have any questions about an order, we recommend you go to “My Orders”, and then select the order for “Order Details”. On the order details page, there’s an “Order inquiries & responses” section. Texts saved there will be sent to the host via private message, and the host can respond directly.

Currently, you can’t cancel your order on the platform as it’s subject to the terms and conditions you agreed to when you placed it. For some reasons, you might want to contact the host and ask them to do you a favor, but this is not guaranteed; hosts are not required to respond to your request in this condition.

In normal cases, they can’t. However, in very rare cases, if hosts can’t deliver their events as listed in their listings, they have to. When that happens, the host is required to pay for all original payment and service fees and send you a full refund.

The payment details provide you and your host a direct split of the payment you made, including the transaction fee charged by Stripe.com, the service fee charged by the platform, and all refunds sent by the host. The net is the amount of funds available to the host. Please note that for a canceled order, the transaction fee is displayed as zero here (from the guest’s point of view), but actually the host needs to pay for the original transaction fee and that is reflected in the account balance of the host.

Yes, after completing the buying process, you are both the ticket purchaser and the ticket holder of a ticket. As a ticket purchaser, if you desire, you can forward the ticket to someone else by email. There’s a ticket code in that email. If the recipient claims that ticket by the code, then the ticket holder will be changed to reflect that fact.

Yes, you can simply revoke that ticket, and then the ticket holder will be changed back to the same as the ticket purchaser. If you desire, you can forward it again to someone else. Please note that the ticket purchaser has all rights to determine who can be the ticket holder at any time until the event/session/occurrence starts.

No, you can not. The ticket’s ownership is frozen when the event/session/occurrence starts. Even though you are the ticket purchaser, you cannot forward or revoke that ticket after that.

Go to “My Tickets”. Find the ticket by event or the ID number. You can check if the ticket holder has been changed to the one you forwarded to. 

You need to revoke that ticket to get it back, and then forward the ticket to someone else.

If your friend purchases a ticket and then sends it to you, you need to claim your ticket on the platform to complete the process of registering yourself as the ticket holder. After that, you are able to access the social community (event group) for that event and to learn about any important announcements from the host posted on the platform.

Yes, you do. That makes it easier for us to register you as the ticket holder, as well as ensure you are able to access the event group and important announcements from the host.

We recommend you go to the social group for that event as well as review your data in the guest form. Normally, the data in the guest form was originally completed by the ticket purchaser. It is good practice to update the guest form data before forwarding a ticket to someone else, but the ticket purchaser may not do so before forwarding it to you. We recommend you go to “My Tickets,” select your claimed ticket, select the “Show ticket form” option on the ticket details page, and edit the form data, if needed.