FAQ About For guests: Orders & Tickets

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2 years ago | nelsonhuang

How can I pay for an order?

Currently, we only support credit cards that are capable of being authorized and captured by our payment gateway partner, Stripe.com. We believe most credit cards issued by US banks are accepted. Please note that Stripe.com charges transaction fees for all payments, which are non-refundable for any reason and paid by the host.

Other Questions About For guests: Orders & Tickets

How can I pay for an order?
Do I need to pay for extra fees on an order?
Who is authorized to see an order?
Where are emails sent related to an order?
I am the purchaser or the host of an order, but I can’t see the order details with an error message saying “You have no orders with this ID.” What happened?
I clicked or tapped the “Order Details” button in the email sent from the platform, but I can’t see the order details with an error message saying “You have no orders with this ID.” What happened?
How can I see the payment details or get a receipt for an order?
Can I purchase multiple tickets in an order?
When purchasing, I requested some forms from the host. Is there a time limit to complete them?
When is a ticket available to purchase for guests?
How can I contact the host if I have any questions related to my order?
Can I cancel my order?
Can the host cancel my order?
What are the payment details for my order?
Can I forward my ticket to someone else?
I forwarded a ticket to someone else, but I want to get it back now. Can I?
Can I change the ticket ownership after the event/session/occurrence starts?
I forwarded a ticket to someone else. How can I know if the ticket has been claimed?
I forwarded a ticket to someone else, but it hasn’t been claimed. Can I forward it again to someone else?
Why do I need to claim a ticket?
Do I need to register as a user before claiming my ticket?
Is there something else I need to do after I claim a ticket?
See all questions about For guests: Orders & Tickets