FAQ About For guests: Orders & Tickets

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2 years ago | nelsonhuang

Who is authorized to see an order?

Only the purchaser and the host related to that order are capable of seeing it. If you claimed a ticket forwarding from your friend but you are not the ticket purchaser, you can’t see the order details related to that ticket.

Other Questions About For guests: Orders & Tickets

How can I pay for an order?
Do I need to pay for extra fees on an order?
Who is authorized to see an order?
Where are emails sent related to an order?
I am the purchaser or the host of an order, but I can’t see the order details with an error message saying “You have no orders with this ID.” What happened?
I clicked or tapped the “Order Details” button in the email sent from the platform, but I can’t see the order details with an error message saying “You have no orders with this ID.” What happened?
How can I see the payment details or get a receipt for an order?
Can I purchase multiple tickets in an order?
When purchasing, I requested some forms from the host. Is there a time limit to complete them?
When is a ticket available to purchase for guests?
How can I contact the host if I have any questions related to my order?
Can I cancel my order?
Can the host cancel my order?
What are the payment details for my order?
Can I forward my ticket to someone else?
I forwarded a ticket to someone else, but I want to get it back now. Can I?
Can I change the ticket ownership after the event/session/occurrence starts?
I forwarded a ticket to someone else. How can I know if the ticket has been claimed?
I forwarded a ticket to someone else, but it hasn’t been claimed. Can I forward it again to someone else?
Why do I need to claim a ticket?
Do I need to register as a user before claiming my ticket?
Is there something else I need to do after I claim a ticket?
See all questions about For guests: Orders & Tickets