FAQ About For guests: Orders & Tickets
I clicked or tapped the “Order Details” button in the email sent from the platform, but I can’t see the order details with an error message saying “You have no orders with this ID.” What happened?
Your current login account is probably not authorized to get the details of that order ID. Your current login username is listed in the error message. The current login account owner must be the purchaser or the host of that order with the ID, in order to view that order details. If you have multiple Facebook accounts, please make sure you are logged in to the correct Facebook account. If not, you need to log out of the Facebook platform, log in to the correct Facebook account, and then connect that authorized Facebook account to the platform. After that, go to that email and click or tap the “Order Details” button again.
