FAQ About The Resolution Center
What can happen during that 72-hour duration?
The host may contact you, as a guest, personally to learn more about your dissatisfaction and then decide whether to accept your request or not. If both parties agree to a new refund amount, the host may decline your request, but you can change the amount and request again. Please note that the contact may happen but does not require the host to have the right to decide by his/her own desire before the case is forwarded to the Resolution Center.
