FAQ About The Resolution Center
What’s the maximum amount I can request?
You can ask for a full refund, but in general, the host may not agree to a full refund if the reason is that you are not satisfied with your experience as listed. For a full refund, the host has to pay for all costs, including the payment gateway fee, which is not refundable for any reason. However, if it’s a fraud, you always have the right to ask for all your money back. If the host doesn’t respond in 72 hours, simply forward it to the Resolution Center. Please note that you must open your case within 120 hours after the event/session/occurrence ends (see also the previous question).
