FAQ About The Resolution Center

If the host declines your request, you have the right to send your request again (with an updated amount), forward your case to the Resolution Center, or simply close the case. If you choose to send your request again (with an updated amount), the host will have another 72 hours to make a decision. If you choose to forward your case to the Resolution Center, our Custom Service representative will review your proofs and make the final decision on your case. Please note that your proofs must be enclosed when opening the case. There’s no way to add new proof when forwarding your case to the Resolution Center.