FAQ About The Resolution Center

If the host doesn’t respond to your request within 72 hours, you can forward your case to the Resolution Center. If the guest doesn’t take any action on the host’s response, the host can also forward the case to the Resolution Center and ask for a final decision. In both cases, our Customs Service representative will review your proof and make the final decision on your case. Please note that your proofs must be enclosed when opening the case. There’s no way to add new proof when forwarding your case to the Resolution Center.