FAQ About Incident Management and Cherwell

There are two clients available to access Cherwell: the web client and the desktop rich client. You MUST be a member of a Cherwell team in order to log in to Cherwell. See "How do users get added or removed from a Cherwell team?"

1) Web Client

https://technologyservices.aa.com/CherwellClient/access

 

2) Requesting Cherwell Rich Client

Wiki How-To:

https://wiki.aa.com/bin/view/Cybersecurity/CSTRM%20Product%20Taxonomy/General%20Cherwell%20User%20Support%20Learning%20Portal/Setting%20Up%20The%20Cherwell%20Desktop%20RICH%20Client/

Submit Request:

Or direct link to make the request (MUST BE ON LAN or VPN): http://zerotouch2.corpaa.aa.com/SoftwareServices/softwarerequest.aspx