FAQ About Incident Management and Cherwell

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one year ago | jeffbull

Who do I contact regarding deployments (Change Requests - CRs)?

Change Management is another team's responsibility. Please reach out to # enterprisechangeteam Slack channel and/or email "[email protected]" for assistance.

Other Questions About Incident Management and Cherwell

How do users get added or removed from a Cherwell team?
Where do i find my incidents?
How do I see the Cherwell teams a person is a member of or see the members of a Cherwell team?
How do I access Cherwell?
Who do I contact regarding deployments (Change Requests - CRs)?
How do I request a NEW Cherwell team?
How do I retire/disable a Cherwell team that is no longer needed?
How do I contact Incident Management with a question or to request a meeting?
Who do I contact if I have questions about our need assistance with Service Requests?
How do I request the status of my ticket (Incident) without calling the IT Help Desk?
My DASH 360 statistics aren't correct; the numbers don't match the counts in Cherwell for Changes and/or Incidents. Who can assist me with this?
I'm new to Cherwell and would like to learn more about Incident Management and using Cherwell. Where can I find this information?
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