FAQ About Incident Management and Cherwell
How do users get added or removed from a Cherwell team?
[NOTE: The process below will be changed during 2023 to meet audit requirements. Management approvals WILL be required. Announcements about the changes will be made before they go into effect.]
Users can be added or removed from Cherwell teams by submitting a self-service Service Request which doesn't require any management approval or intervention on our (Incident Management) part; all it requires is for one of the members of the pertinent Cherwell team to respond to the request in an automatic email with either approve or reject.
Instructions are found at this wiki page under “General Cherwell User How-to guides and videos” > "User Experience" > "How to Add and Remove Users": Incident Learning Portal - AA Wiki
To go directly to the request form use this link: https://technologyservices.aa.com/CherwellPortal/TechnologyServices/One-Step/addremoveuserfromcherwellteam
