Incident Management and Cherwell

FAQ About Incident Management and Cherwell

How do I retire/disable a Cherwell team that is no longer needed? Incident Management and Cherwell
one year ago | jeffbull

How do I retire/disable a Cherwell team that is no longer needed?

Use the link below to Retire/Disable a Cherwell Team

https://technologyservices.aa.com/CherwellPortal/TechnologyServices/One-Step/RetireDisableaCherwellTeam

NOTE: All open records affiliated with the team you want to retire/disable MUST be closed/completed before the team can be retired.

Please use this link to view all open records for the team: Open Records for Selected Teams

Should we discover open Change Requests to be addressed, that is another team’s responsibility. Please contact the Enterprise Change Management team at # enterprisechangeteam Slack channel or email "[email protected]" for assistance.