FAQ About Incident Management and Cherwell

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one year ago | asked by barb

Where do i find my incidents?

Incidents you have created/submitted or have been created on your behalf (through the IT Help Desk) are visible on the Technology Services Request portal at PORTAL (Service Catalog) PROD on the left side of the page under the "My open incidents" heading. You may click on any of your Incidents to "Request status/Add comment"

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Where do i find my incidents?
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Who do I contact regarding deployments (Change Requests - CRs)?
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