FAQ About Incident Management and Cherwell
How do I request the status of my ticket (Incident) without calling the IT Help Desk?
Customers can request the status of their Cherwell Incident/Ticket by one of two ways without calling the IT Help Desk:
- One option is a new LINK in the existing, initial email customers receive when an Incident is created that includes their ticket #
- The second option is available on the Service Catalog portal (https://technologyservices.aa.com/)
Customers will receive their Incident/ticket status update via email.
How-to instructions are available on our wiki HERE
