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Incident Management and Cherwell

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How do I request the status of my ticket (Incident) without calling the IT Help Desk? Incident Management and Cherwell
one year ago | jeffbull

How do I request the status of my ticket (Incident) without calling the IT Help Desk?

Customers can request the status of their Cherwell Incident/Ticket by one of two ways without calling the IT Help Desk:

  •   One option is a new LINK in the existing, initial email customers receive when an Incident is created that includes their ticket #
  • The second option is available on the Service Catalog portal (https://technologyservices.aa.com/)

Customers will receive their Incident/ticket status update via email.

How-to instructions are available on our wiki HERE

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