FAQ About Shein

Yes, Shein does offer free returns for eligible items. The specific eligibility criteria and return policies may vary depending on your location and the specific circumstances of your order. Here are some general guidelines regarding Shein's return policy:

• Eligible Items: Shein generally accepts returns for most items within a specified timeframe, typically within 45 days of receiving the order. However, certain items may be excluded from the free return policy, such as items marked as non-returnable or items in categories like lingerie, swimwear, and accessories due to hygiene reasons. It's advisable to review the specific return policy for your location and the item(s) you wish to return.
• Return Process: To initiate a return, you usually need to submit a return request through your Shein account or contact Shein's customer service. They will provide you with instructions on how to proceed with the return. The return process typically involves printing a return label and packaging the item securely for return shipment.
• Return Shipping: Shein usually provides a prepaid return label for eligible returns, allowing you to return the item without incurring additional shipping costs. It's important to follow the provided instructions for returning the item and using the designated shipping carrier and return label.
• Refund or Exchange: Once Shein receives and processes your return, they will typically issue a refund to your original payment method. The refund amount may exclude any shipping fees paid during the initial purchase. In some cases, Shein may also offer the option for an exchange instead of a refund.