FAQ About Shein

If your Shein order arrives damaged or is incorrect, it's essential to address the issue promptly to ensure a resolution. Here are the general steps to take if you receive a damaged or incorrect order from Shein:

Document the Issue:

• Take clear photos of the damaged or incorrect items, including any visible defects or discrepancies. These photos will serve as evidence when contacting Shein's customer service.

Contact Shein Customer Service:

• Reach out to Shein's customer service as soon as possible to report the problem. You can typically find contact information on Shein's website or app. Common contact methods include live chat, email, or phone.

Provide Order Details:

• Be ready to provide your order number and any relevant details about the damaged or incorrect items. This information helps Shein's customer service locate your order quickly.

Describe the Issue:

• Clearly explain the issue you've encountered. Specify whether the items are damaged, incorrect, or both. Include details about the damage or discrepancies.

Submit Photos:

• Attach the photos you took of the damaged or incorrect items to your communication with Shein's customer service. Visual evidence is often required to process your claim.

Follow Instructions:

• Follow any instructions provided by Shein's customer service regarding the return or replacement process. This may include returning the damaged or incorrect items.

Wait for Resolution:

• Shein's customer service will investigate your claim and provide a resolution. This may involve options such as issuing a refund, providing a replacement, or offering a credit.

Review Return Instructions (if necessary):

• If you're instructed to return the damaged or incorrect items, carefully follow Shein's return instructions. They may provide a return label or specify the return address.

Inspect Replacement (if applicable):

• If you receive a replacement order, carefully inspect the items to ensure they meet your expectations and are not damaged or incorrect.

Keep Records:

• Maintain records of your communications with Shein's customer service, including email or chat transcripts, order numbers, and any tracking information for returned items.