FAQ About Shein

Shein's policy on out-of-stock items typically involved the following guidelines:

• Item Removal: If an item becomes out of stock on Shein's website after you've placed an order, the website usually removes the out-of-stock item from your order.
• Notification: Shein may send you a notification or email to inform you that an item in your order is no longer available due to being out of stock.
• Refunds or Credits: If an item in your order becomes unavailable due to being out of stock, Shein typically issues a refund for the cost of that item or provides a credit to your Shein account for the equivalent amount. This refund or credit is usually processed back to your original payment method.
• Partial Shipment: If your order includes multiple items, Shein may ship the available items and refund or credit you for the out-of-stock item. This allows you to receive the items that are in stock more quickly.
• Communication: Shein's customer service may reach out to you to confirm your preference for a refund or credit if an item in your order is out of stock.